Textbook ManiacReviews of textbookmaniac.com

Response from Textbook ManiacJan 22, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacOct 10, 2019

I don't think you knew they were counterfeit when they were sold to you, so we are not accusing you of selling counterfeit books, but we have an obligation to the publisher not to allow counterfeits to continue in circulation. I apologize.

Response from Textbook ManiacSep 9, 2019

Kim, I am sorry you are not satisfied with the amount of time it is taking to process your order, but since there was something wrong with your book, it was flagged by our quality control team so that we could contact you about it, which makes the process take longer than just receiving and paying for a book. Please update, as you said you would, when you have been paid.

Response from Textbook ManiacNov 1, 2018

We received the book on October 24th and we stated 5 business days. Which would be today. We should be able to complete this order today. We are running a couple of days behind normal. Sorry for the confusion.

Response from Textbook ManiacOct 8, 2018

We always offer ways of getting your book back. We only ask for return shipping, because we paid for a good condition, valid, copy of the book to be sent to us. Thanks