Textbook ManiacReviews of textbookmaniac.com

Response from Textbook ManiacFeb 18, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacFeb 15, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacFeb 8, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacJan 29, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacJan 26, 2020

Notice: We respect our customers and will gladly work with you to resolve any issues you might have. That said, unfortunately, we no longer respond to issues created on TrustPilot. This is not a dismissal of your issue. Why have we chosen to do this? TrustPilot is dependent upon an unethical scheme to trap businesses into paying them money. Generally speaking, mostly upset customers will seek out a platform like TrustPilot. This then leads to overwhelmingly negative reviews for a particular website. TrustPilot then calls the business and requests to be paid for “help” to increase their TrustPilot score. What this means is that most businesses with high TrustPilot scores have probably paid TrustPilot to solicit reviews. We believe that this is unethical on both ends. The initial low score is a misleading trap that forces business to pay to get out of it. The businesses that do pay are then buying positive reviews. We serve tens of thousands of customers per year, and we believe the small number of reviews on TrustPilot are not representative of the experiences of the vast majority of our customers. Unfortunately, we are not willing to pay the troll in order to make our TrustPilot score reflect that. I have a real issue: how can I get it resolved? Our hope is that you will first contact us through our website. We have a customer service team that will do their best to resolve the issue for you. If you are still unsatisfied, and would prefer third-party dispute resolution, we would suggest using the Better Business Bureau. They take a far more fair and ethical approach to dispute mediation when compared to schemes like TrustPilot.

Response from Textbook ManiacJan 6, 2020

I am sorry you do not trust that we did not receive all of your books, and I wish we could prove it to you somehow, but we do not steal people's books. That would simply be bad business and we would not have repeat customers, so we always pay for every book we receive.

Response from Textbook ManiacDec 27, 2019

Kate, I am very sorry you were not happy with our correspondence, but we answer emails every day, so I do not know how it would have been missed. If your book arrived in worse condition than when it was sent, it was because it was damaged in transit, which I apologize for. I hope we get an opportunity to do better next time!

Response from Textbook ManiacDec 8, 2019

The Post Office attempted delivery on a Saturday (we are closed on the weekends), but they will re-deliver on Monday. Our website has a contact button where you can reach us, however I will send you a personal email to let you know the details of your order!