TexTaleReviews of textale.tech

I ordered a TexTalet-shirt for my boyfriend for christmas. It arrived in time and was well packaged. I cannot comment on the functionality it promises, as he has not used it since due to size issues. Unfortunately, the size i ordered (that is his regular size) was much too big. As the time for a regular exchange had been exceeded due to the christmas date and vacations, I wrote an e-mail asking for the chance to exchange it for a smaller one (and another one following up after no answer). Of course i would appreciate to be offered an exchange, but it can't be expected. What i do expect though is an answer at all. This to me is bad customer service. I will update this review if i end up receiving an answer eventually. Update: I have received an answer end of March to this Review (apparently my e-mails got lost), offering a refund or a replacement, which I am happy to take. Better late than never, thank you TexTale :)