TexTaleReviews of textale.tech

Response from TexTaleJan 5, 2026

Hi Emily, Thank you for your message, and we apologize for any inconvenience. Our return portal is intended for standard returns. If there is a product quality issue, our customer service team typically requests photos so we can review the situation and offer an appropriate solution based on the specific issue. After reviewing your inquiry history, we were unable to find sufficient details regarding your order to proceed further at this time. Please feel free to contact us if you need further assistance. We’re happy to help. Best, TexTale Support Team

Response from TexTaleDec 18, 2025

Hi Anna, We sincerely apologize for any inconvenience caused. A batch of packages was returned to us due to a carrier issue, and your order has now been reshipped via USPS. We have updated your order with the latest tracking information, and the estimated delivery date is December 20. We will continue to monitor your shipment closely and keep you informed of any updates. Thank you for your patience and understanding. Kind regards, TexTale

Response from TexTaleNov 27, 2025

Hi Juan, We’re here to help and have kindly requested your order number to look into this, but haven’t heard back. Please feel free to reach out anytime and we’d be happy to assist you further.

Response from TexTaleSep 3, 2025

Hi Eddy, We sincerely apologize for the delay and inconvenience caused. We identified a warehouse system glitch which was resolved on August 31st. The glitch occurred after a customs code update related to the recent U.S. tariff policy changes. This issue had affected our operations for several weeks, and during that time we have been manually reviewing and correcting all impacted orders, including yours. Your orders have now been refunded. We have also carefully reviewed the full history of your case, and we deeply regret the delays and frustration this has caused. The root cause has been identified, and we are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best regards, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi Derick, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi David, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi Steve, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team