TevaReviews of teva.com

Shocking customer service. After having a second pair of Teva Hurricanes fall apart with the straps coming undone at the heel, I have contacted customer service for Teva Australia 3 times. I bought my second pair when passing through Singapore Airport, and have been told that the way for me to get a replacement on my shoes would be to fly back to Singapore Airport to the original shop I purchased them in. Flying from Australia to Singpore to replace some sandals sounds like a joke. The other alternative I was offered was to see if Athletes Foot could help me, who have nothing to do with my original purchase. They unsurprisingly can’t help at all so being palmed off to them and passing the blame to one of their stockists adds insult to injury. Used to be such a fan of these shoes, but the lack of common sense in terms of the customer service team, plus the poor construction of these shoes has put an end to that.

Totally unresponsive customer service

I can only agree with other customers that Teva is not the quality product it once was - although the prices are still high. I bought a pair of their trainers but owing to Covid and illness did not wear them. Recently I wore them for the first time on a short, 5 mile, walk and both soles detached!. Clearly the glueing process was short lived. I contacted customer service with photos but without a receipt they were not interested. It is clearly their product and it is clearly faulty so they should be willing to investigate the problem. I have a similar much older pair of Ecco trainers which have worn admirably. I know where I shall be spending my money next time and it is not on Teva trainers.

Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.

3 pairs of Teva's (2 mine, and one for my dad) - all popped a strap at the ankle. We tried glueing them but they are never the same The last pair where only 18 months old, so I wrote to Teva highlighting what I thought was a design flaw, and trying to be helpful. They assumed I was asking for a refund, which I never mentioned once. After escalating, I had a 'manager' telling me I wasn't entitled to a refund - again, which I hadn't asked for. After a few more embarressing emails, I told them not to reply, as the damage was done, and I would never buy Teva again Currently on pair of Lizards, which are fantastic

Dit gaat over de website van Tevaverkooppuntenamsterdam.com!!! Oplichters, wees gewaarschuwd. Wij hebben twee paar sandalen van Teva besteld, ten eerste duurde het heel lang en vervolgens kregen we een Gucci nep bril. Dus let op!! Niets daar bestellen.

Slipper ging al binnen 2 weken stuk. Wat een slechte kwaliteit. Slechtste aankoop in jaren.

Product Substandard and Product Service PoorComments about WOMEN'S HURRICANE XLT2 I have worn Teva sandals for over 20 years and some of my pairs have lasted for 10 years. I purchased a pair of Teva's 1 year and 1 week ago and the glue of the sole is coming apart near seams, I wear the shoes once a day walking my dogs in the park, but not in winter. Like others have said I used to boast about my Teva's but they don't make them like they used to. When I wrote to Teva I was told my shoes were out of warranty and they couldn't help me. I responded with the following email a week ago, which has yet to be responded to. Very sad!! "Thank you for your quick response. I can appreciate your across the board policy on warranty, however I am disappointed that my Teva’s have failed and were only out of warranty by a week. As a loyal Teva customer for the past two decades it is a bit sad that there is no recall in my position for the sandals that have not lived up to previous expectation. I feel like your explanation basically limits Teva’s lifespan to 12 months and this does not represent the quality of all my previous pairs. After our correspondence I have lost faith in the Teva brand and will be looking at other companies in the future that stand by their product."