TevaReviews of teva.com

I ordered size 7 but size 9 arrived

Terrible company for returns. Do not buy online if there is any chance you may need to return. Impossible to speak to a human and no response to emails trying to find out what has happened to some sandals I returned. Spent hours trying to track it. Website has UPS link but UPS had nothing to do with it...the collection company was DPD. I'm feeling swindled right now.

I had a terrible experience with Teva during their Cyber Monday sale. I entered my shipping address correctly three times (their website kept crashing), but when I paid with Apple Pay, the address was changed. When I contacted customer service the next day to fix it (before it shipped), they said they couldn’t update the address and canceled my order instead. I was told to reorder, but I’d lose the Cyber Monday discount! Their only “solution” was 10% off or free shipping for a future order, which doesn’t come close to fixing the problem. This was a normal mistake and such a simple fix! After looking online, I found that many customers have had similar problems. Teva’s lack of flexibility and unwillingness to resolve systemic issues is extremely disappointing. I hope they reconsider their policies and invest in improving their website and customer service processes.

Bought the teva waterproof sandles and 6 months later the rubber soles started to separate. I Sent them back while still under warranty and they came back with out of warranty notice. ? Called customer service about problem and was told that whatever the warranty center said was final. What bs, there was hardly any wear or tear..un happy customer.

So disappointed! I wish I could give zero stars. My husband and I bought Tevas for a trip around Australia back in 1998. My husband's are still intact, but no longer comfortable to wear (I got rid of mine because my feet grew after having babies and they no longer fit). Last year, we bought new Tevas on the basis of our past experience, and neither pair lasted for more than a year. The sole came away from the footbed of my husband's pair, and the back straps came completely detached from the footbed on mine. So disappointed that the former high quality of these sandals no longer exist, and especially disappointed that it happened mid-trip in the middle of nowhere mid-trip, leaving us with no adaquate footwear options. Another once-trusted brand has sold out for cheap and nasty workmanship.

The website had an error when I tried to place an order the first time, so I placed an order again. When the item was delivered I had been charged twice, including twice for express packaging which Teva refused to refund even though they were at fault. I have worn the shoes a handful of times for short walks and the colour is already stripping off the shoe. Poor quality.

I had a pair of Teva flip flops that lasted me about 10 years of regular use until the soles were finally gone. I used them at the river, the pool, around town, and when I was working as a lifeguard at the beach. Now I work as a lifeguard at the pool, and since the soles were gone and I was slipping around I decided to get a new pair. After about a month the soles on my new pair detached from both the left and right flip flop. I had to super glue them back together and every other week they would fall apart again. Tonight while working at the pool, the band that holds the right flip flop onto the foot between the toes broke. I got only one year and seven months use out of this pair. It’s a shame because I really loved my old pair but it seems that Teva has really gone down hill with their quality. Totally upsetting and disappointing. Will not buy another pair again.

As with some of the other reviews the sole of my sandals detached after one year. I contacted Teva who said “bad luck”. Don’t buy this product!