TevaReviews of teva.com

I had an issue with a shoe I bought that was not possible to wear. A phone call with a representative concluded that they would exchange for credit that she would put appropriate notes on record showing that a decision was made. She said all I needed to do was follow their return instructions sending pictures etc. to complete the process. I did so but now they are denying the request and acting like the conversation we had approving the return never happened. I was asked to review their process and gave a good review based on the phone call but now would give a zero star review if possible.

I placed an order on the 19th December. A different customers purchase was sent to me, yet some how they have turned it around as if it is my error! Trying to get in contact with anyone to resolve was difficult and I have had to do all the chasing and running around to resolve. I have been told I will only receive the item if in stock, once I send back the item they sent in error! They have ignored complaints and emails from me and I am still waiting for this to be resolved! Spend your money elsewhere where. This company does not care about their customers.

Stand by your warranty! I have seen many people wrote reviews that said the quality has gone way down. I had a pair of universal sandals for 1 month. Did nothing to them. Wore them normally and the front top inside rubber was separating. Customer service was awful. Said it was not a manufacture defect when it most certainly was. Too bad, because up until then, I loved the shoes, but NEVER will I buy them again. If you do not stand by your product, then it is worthless.

I’d give zero stars if I could. We bought Teva sandals from Teva, not another seller. The sole completely separated from the shoe, and Teva will NOT replace them because it’s over the 30 day return/exchange policy. Yes, it is in the warranty period, but we have to pay shipping to return them and then “it’s 50/50 if refund (not including our shipping cost) will be approved”. DO NOT buy Teva thinking they will back their products.

The shoes are great...for a short while, then I've had issues with the sole layer coming away from the main shoe. I've raised a query via the online chat, heard nothing and I've emailed their support email 2x in the last month, still heard nothing, Awful customer service.

Teva verstuurt via UPS. Die zeggen dat ze aan m'n deur zijn geweest. Nou vooruit, dat is mogelijk, al heb ik het vermoeden dat ze nooit geweest zijn, maar goed. Al zes dagen lang zeggen ze dat de zending naar een "access point" is gegaan, maar dat is niet het geval. Waardeloos. Maar dan wil je contact opnemen met Teva, maar dat lukt niet. Ze sturen me door naar een site om te chatten, maar die site is gewoon hun verkoopsite. Stel je voor, dat ze daadwerkelijk met een klánt moeten praten!!!

👎👎👎👎👎very bad

Paid for shoes. Never received them. No refund. Terrible customer service