Debra
Shoddy Customer 'Service'
Agree with the other reviewer. Spent £100 on a pair of boots in my usual size that swamped me. Bought an insole to try and alleviate it, but they still slipped up and down. In the meantime I lost the pre-paid label for return. That's where the problems started. After a few 'phone calls and promise of a pre-paid label, an email followed lying about the conversation, refusing a pre paid label, and saying I'd ordered the wrong size: and, because I'd had the temerity to wear them, it was too bad. Hello! Yes, they had been worn, INDOORS whilst I tried in vain to improve the fit (they were really comfy boots). Blah, blah, eventually sent them back with a covering letter complaining to both teva uk and Deckers. No satisfactory response, they're still 'looking for the parcel', no refund and no replacement boots after yet another 12 days. Fortunately I returned them within the 7 day period which covers me under the Distance Selling Regulations and paid on a credit card. Dispute opened. Absolutely abysmal service and after years of wearing teva shoes I am now going to vote with my feet (Pardon the pun) and stop buying from them and all the other brands Deckers own. Note for teva/Deckers. No doubt, you'll ignore this review too, because customers are far too down the food chain for you to bother with. Shoppers though, please be warned!