TevaReviews of teva.com

Bei meinem erstes Paar Wandersandalen haben sich die hinteren Riemen gelöst. Der Online Shop hat anstandslos den Kaufpreis erstattet. Das neue Paar hat exakt eine Saison gehalten bis sich die Verklebung der Innensohle gelöst hat. Da ich im Shop bar bezahlt habe und keinen Kaufbeleg hatte, lehnte der Shop als auch Teva jegliche Garantie ab. Juristisch vermutlich korrekt. Im Kundenservice eine Bankrotterklärung. Die Teva Sandalen sind einfach schlecht verarbeitet. Das ist meine Erfahrung nach zwei paar Sandalen, die jeweils nur eine Saison überlebt haben.

I purchased the same size sandal for the third time (different colours) since 2018 - been wearing it over the hike or when I was aboard travelling. It used to be very versatile, however from the recent purchase the quality was just off - unsure if they changed their supplier - no longer comfortable but indeed it hurts my toes (tighter than the previous pairs)- and quality has greatly downgraded! The black pigment fell off over my toes in the rain and can’t be gone even after a shower!

Such a disappointing customer experience with Teva Canada. I placed an order and realized within minutes that I wanted a different pair of sandals instead. I immediately tried to cancel my order, but there was no clear option to do so on the website. I then contacted customer service by email, hoping to stop the order before it shipped. Unfortunately, I did not receive a timely response. By the time customer service got back to me a couple of days later, they informed me that the order had already been processed and would be shipped. I was told that I could return the item once it arrived, but what was not clearly communicated was that the original shipping charges would not be refunded and that I would also be responsible for paying the return shipping costs. As a result, I ended up paying shipping fees for a product I tried to cancel almost immediately, plus the cost of returning it. In the end, I spent money and still did not get the sandals I actually wanted. A company should make it easy for customers to cancel an order shortly after placing it, especially when customer service response times prevent any meaningful resolution. The lack of transparency around non-refundable shipping charges and return costs made an already frustrating experience even worse. Based on this experience, I would be hesitant to purchase from Teva again.

So I wanted to order 1 pair of sandles, I got processed for 2! I signed up for a 10% discount but the discount never got applied. Called customer service and they said that nothing can be done and I can not modify the order (even though the order has not yet been processed). This is a scam. Avoid at all costs.

Wish I could tell you my experience with the sandals. But all I can say is in 2022 I ordered 2 pairs. They never arrived - horrendous customer service. Took me 4 months to get a refund. Clearly did not learn my lesson in 2026 I purchased another pair. Still waiting for it to arrive, weeks after the due date. Unhelpful and slow responses again from customer service. Good luck to me for trying to get a refund again. DO NOT BUY TEVAS ONLINE. GO ELSEWHERE.

They cancelled my order without notifying me! I just realized because i got my bank notification of refund. Not a single email... Nothing. They we're out of stock, as other comments said... Very disapointing

Ik wacht al weken op het tweede deel van mijn bestelling. Contact opnemen is niet mogelijk, zeer zeer slecht! Dit merk is zeker niet aan te bevelen.

horrible customer service. you can’t get ahold of anyone outside of a text message thread. no one has authority to handle any customer issues, even supervisors? all this leaving basically all difficult matters unresolved. i spent $175 on a pair of winter boots that i wore three times before a giant gash in the seam presented itself. because i was two months outside of their one-year warranty, absolutely no one can assist. i was told to get them repaired myself. instead of standing by their products and taking care of their customers by offering a replacement or basically anything (ps - those shoes are now on sale for $90), they just lost my lifetime business and i will be sharing my experience with friends and family. such a poor, poor way to address your precious customer base. DO NOT BUY TEVA