TevaReviews of teva.com

Very poor experience. I accidentally ordered the wrong shoes, caught it immediately after paying. I immediately found a prompt guiding me on how I could cancel the order within the first 30 minutes but what they proposed doesn’t exist on their phone or computer website. Obviously customer service for phone or text didn’t open till 10am ET and it was 9am ET. So annoying

2nd bad experience with TEVA. First time courier sent back sandals without trying to deliver. Teva said buy a second pair and we'll send you them then refund you! Bought Midform ladies boots in January. Ripped my heels to shreds, I bought Compeeds (obviously) but no stretch at all after wearing 4-5 times. The right boot crushed my foot across the instep and took 8 weeks to heel. There is no give in them across instep or width. My local cobbler said they can not be stretched due to design. I was told to wear thick socks and buy plasters by customer service and they said there was nothing wrong with them! The boots are clearly not sized properly. The team took 4-5 days to respond each time and only answered half the questions and asked me for my address! So it took EIGHT weeks for them to send them back to me and I had no winter boots. Not cool. I wouldn't buy from them and won't again.

I need to return items but the returns portal is down and no one is contacting me. I am stuck with items that do not fit me at all

Very poor customer service. I emailed the VP Anders Bergstrom several weeks ago and received no response. Their style #1003009 was a great boot. I have worn out 2 pair and style #1106832 replaced it. Horrible fit with a thin sole and no support like the discontinued boot. Why do you discontinue a great fitting boot and replace it with a substandard one?

The purchase experience was terrible. The courier said I wasn't at home when they intended to delivered which wasn't true. They didn't allow me to pick up the delivery from an alternative location and sent it back to TEVA. The entire thing took like three weeks. TEVA customer service is terrible - they don't have a number you can contact or a chat. They respond to e-mails in an inconsistent fashion. I will never but again from TEVA.

I ordered a pair of Teva sandals months ago from the Teva website . I eventually got a response that my order was missing and that they would give me only a 40% refund . I reverted to them that this was unacceptable that I should only be given a fraction of what I was charged . Still no satisfaction and no refund . My advice is not to deal with Teva online - customer service is non existent and you run the risk of being ripped off. Shocking attitude to the customer and worst shopping online experience ever .

I love Teva sandals so ordered them directly from their website. I ordered ahead of time for my trip. When I went to pack the sandals I realized they were 2 different sizes,left foot was correct but right size was 2 sizes smaller. All I could get from customer service was for me to file for a return, no correction for the order.

I should‘ve read the reviews here before placing an order with these people. Very bad customer experience. I made a mistake in the shoes suze when I placed the order (on Saturday) and while the order is under processing (on Monday Morning) I contacted them to change the order to the correct size. But unfortunately they refuse to change the size or even to cancel the order. They ask you to wait until you receive the order and then return it!!! The window to cancel the order is only 30 Minutes!! Are you kidding us My advise is to avoid them. There are plenty of companies and brands who treat their customers very well.