TevaReviews of teva.com

Read the reviews on negative experiences that people had with Teva regarding returns as I had an even worse experience. I placed an order and returned some shoes keeping 1 pair. I noticed I hadn't received any refund so I chatted with someone from Teva. They said they did receive the returns and initiated the refund. I waited some time and still no refund although I received an email stating that the returns were received and that a refund was initiated. That said, I still saw no refund on my credit card statement and it has been some time already. I go to chat with someone again. It was time consuming and pointless and they couldn't assist getting some type of manager. Manager was even worse and accusatory. First he said that they never received anything from me but then he said they received an empty box, and that they never received anything. I told him this wasn't true as I have the email confirmation from USPS as a box was received. I admit where I messed up was not saving the tracking number however Teva would have this.... I and told him I don't like being accused that I'm lying. No apology from him was given to me and the last thing he said was "I will get a task submitted for you so that we can get you taken care of". When I continued to try to discuss this matter with him, crickets as the chat feature didn't say read or anything like that and I had the chat open for several minutes after seeing the last thing he typed. At this point I'm going through my credit card company to dispute the charge. Do not do business with Teva. I have never been treated this way before. On top of it I shouldn't have to keep tracking down Teva employees to look into things for me. I will not purchase anything from Teva again and I will not wear their shoes out and about because I do not want to advertise their company for them where people may experience the same thing.

It’s a scam, I ordered a pair of sandals, but received a fake Nike cap - after 4 weeks of waiting and tracking the parcel

It's a scam, don't buy!I paid for my order, but never received a confirmation email. My order never arrived. Costumer service didn't reply to my mails, chat is "down" for weeks.

NON COMPRATE DAL SITO! SONO IMBARAZZANTI! Abbiamo comprato un paio di sandali da regalare, la confezione interna ci arriva i pessime condizioni, apriamo la scatola e troviamo 2 destri. Una figura oscena inimmaginabile visto che abbiamo comprato il regalo per un conoscente che vive lontano. Non esiste una mail del servizio clienti e al telefono non sanno manco loro quello che dicono. UN SERVIZIO SQUALLIDO.

Been buying Teva Hurricanes for 25 years. Last 4 pairs, the soles separate, straps come off. Not buying anymore because manufacturing quality not what it used to be

I do not recommend. Placed an order for sandals on May 29, and when I placed the order I got an e-mail saying “Please note that we are experiencing very high volume of orders, and as a result it may take a little longer than usual for your order to ship out.” It did not say that when I made the order, only once I paid and they sent a confirmation order. So I waited until today (June 6, pretty long for an established shoe brand) they cancelled my order because they don’t have my shoe in stock. Yet somehow I can go to their site and still make an order for the exact same shoe and size, why are they still taking orders and money for a shoe that’s not in stock? I’m now waiting for them to lift the authorization on my credit card. When they cancelled my order the email said “this doesn’t happen often”, but looking at these reviews it does. And it will happen for everyone that places an order for the shoe I wanted.

Horrible customer service! Don't buy their shoes. They're selling shoes that are out of stock and they just cancel your orders without notification. They are like parrots that keep saying it's policy policy policy. I haven't seen customer service like that. I spent an hour talking with them and just wasted my time. I will never buy teva in my life. Great job teva.

As others have said on here they do not refund when you send them items back. Website is a joke. Trading Standards