TeswaybikeReviews of teswaybike.com

Great support if and when you need it.

I couldn't be happier with my experience with Tesway. The quality and performance of the e-bike have been outstanding, making every ride smooth, reliable, and genuine fun. On top of delivering a brilliant product, their customer service is top-tier. They went above and beyond by including a free passenger seat, which was a fantastic touch. It’s rare to find a brand that combines high-quality engineering with such thoughtful customer care. Highly recommended to anyone looking for a reliable, top-quality e-bike. Thanks Benjamin

Very responsive to inquiry about your product. Product was shipped promptly and packaged well. Very satisfied with the Tesway E Bike

Excellent customer service from Vicky! I recently purchased a TESWAY X5 AWD and Vicky has been absolutely brilliant throughout the whole process. From the moment I placed my order, she was very quick to respond to my emails and kept me updated with everything regarding my order and delivery. She’s been helpful and incredibly quick with her replies. She’s genuinely very kind, patient and always happy to help with any questions or requests I’ve had. I’ve had a really positive experience with TESWAY so far, and a huge part of that is thanks to Vicky and her excellent customer service. It’s really refreshing to have someone so responsive and friendly when dealing with customer support. Thank you so much, Vicky! 😊 Highly recommend TESWAY. The X5 AWD itself has also been fantastic so far. It’s a really well-built, comfortable and powerful bike, and I’m particularly impressed with how well it handles. I use it for deliveries and it’s been great for that purpose. The bike was also delivered quickly and arrived safely and securely packaged with no issues. One thing I also really appreciated was how helpful TESWAY were with the small issues that came up after receiving the bike. The X5 AWD is a fairly heavy e-bike, but it feels very solid and well built. TESWAY originally offered me a free large rear basket, but unfortunately it was out of stock and I would have had to wait until the following month. I explained that I use the bike for deliveries, and they kindly offered to gift me the foldable rear platform instead, which actually suits my setup even better. They also sent me a replacement kickstand free of charge. The original kickstand foot wasn’t seated properly and unfortunately became damaged shortly after I started using the bike. I contacted them about it and they were very understanding and arranged a replacement straight away. I really appreciate how TESWAY handled these things. They didn’t make the process difficult and were genuinely helpful in finding solutions that worked for me. Along with the great bike and excellent communication from Vicky, it’s made the whole experience very positive. Overall, I’ve had a really positive experience with TESWAY, both with the bike itself and the customer service. Definitely recommend!

⭐⭐⭐⭐⭐ Great e-bike for the price! The Tesway X7 is powerful, comfortable, and has excellent battery life. It handles hills easily, rides smoothly, and the dual motors make a big difference. Overall, it’s a reliable e-bike and a great value. Highly recommended!

I am a 46 Year Old EBike Enthusiast who essentially Retired and Upgraded my Lankeleisi MG740 Plus after 3000 Miles and moving to a Village I found the 20 Amp Battery inadequate sadly, so I done many hours of 'Due Diligence' and placed the Order for the Tesway X5 with a whopping 60 Amp to cover RANGE ANXIETY! Knowing what I was buying, I was overjoyed to discover the X5 built "Like A Tank" and generally VERY WELL DESIGNED INDEED. What's more, Tesway Customer Service have been truly REMARKABLE and responded to my every Message in a Heartbeat(!). Special Thanks to Evelyn, as she has guided me through the whole of the purchase process - Evelyn is a Credit to Tesway. I truly wish Tesway every deserved success as they clearly deserve it. I wholeheartedly recommend Tesway to absolutely everyone who is thinking about buying their first or replacement eBike upgrade. Most Sincerely, David Michael

Have had this bike for 7 months. Absolutely love it. Battery range is exceptional. I do 21 miles a day round trip commute and the battery is still at 65% when I reach home. Battery percentage would be higher if I was riding on eco mode. Motor is extremely powerful, especially if using AWD, the torque is insane. Rear wheel motor alone is more than capable and this is how I mainly ride. Hill climbing is so easy when using AWD, no matter how steep. Only slight con is, the bike is heavy, but that is due to the robust frame and large battery.

I had a Tesway X9 before the X5 and what a difference the X9 was a nightmare for me as I really struggled getting my leg over ? the back wheel and felt that I would fall off all the time but the X5 is totally different as it’s a step through and with the the saddle down i can reach the floor and it makes a huge difference and in AWD it will get you anywhere also I don’t ride into the city centre as the police and other wardens can stop you and confiscate you e-bike so I ride on cycle paths and backstreets to avoid them but it’s a great bike thee X5 and I’d recommend it to anyone 👍