TeststripzReviews of teststripz.com

Response from TeststripzSep 19, 2019

Hello! I think you may have given us 1 star accidentally, as your comment seems to be a positive one :)

Response from TeststripzMar 31, 2019

Hi John There's one important correction: You sent us unused test strips that we CANNOT accept by law and DO NOT buy. Our Terms and Conditions are very clear. We cannot accept boxes that are expired due to FDA regulations. The boxes you sent us expired in 06/2018 and 07/2018. ​ Our Office Manager, Marlene, explained this at length and emailed you the photos. When you send us boxes, we cover all shipping costs. We're not forcing you to sell your supplies, and we're certainly not trying to steal them. We simply can't cover shipping your package both ways. If the error was on our end, we'd had resolved it. If you send us a mailing return label, we'll gladly send the boxes back. Our goal is not to scam you, but to conduct business legally. If you'd been civil and reasonable about this, we would have likely shipped the supplies back, and even paid for it. You didn't. I have absolute trust in and respect for our Management. When any customer starts making false accusations and hanging up on our employees, I take it very seriously. Your complaint is noted. Please feel free to contact me directly at 617 571 1866 if you'd like. Or send a return label and we'll gladly mail back your expired supplies. Otherwise, they'll be donated or destroyed per our Terms and Conditions. Chad Langley

Response from TeststripzJun 18, 2018

Hi Shawn, The boxes you sent are Not for Retail Sale according to the manufacturer (identified by the yellow strip at the bottom). As indicated on our website, we still purchase them but pay a lower price due to the restrictions. We can send photos upon request or you can see here: teststripz.com/sell-supplies Thanks!

Response from TeststripzMay 16, 2018

Hi Shirley, I investigated this further and we sent payment on May 13th, but your PayPal account is Unverified. To verify the account you have to contact PayPal directly and they'll be able to help you, but the money is there :) You actually sent an extra box of lancets so the final amount was slightly higher. If you need any assistance on our end please let us know! Chris

Response from TeststripzApr 15, 2018

Hi Evonne, You sold us supplies several years ago in 2016, but switched to a new company thereafter. Our company is teststripz.com, located in Massachusetts. If you have an order or tracking number I should be able to help you figure it out one way or another!

Response from TeststripzApr 16, 2018

Hi Ashlee, Based on your only other review on Trustpilot, it seems you are a loyal customer of our competitor, left them a five-star review just two months ago, and in that review refer to the owner of the company by his first name. Your review of us is based on a phone call, not a product or service-based experience with our company.

Response from TeststripzApr 15, 2018

Hi Albertina, Our last order from you was received and paid in March, 2017. If you sent anything since then I'm sorry to say it wasn't to us, but if you can give me an order number or tracking number I can investigate further and let you know where it was sent!

Response from TeststripzApr 3, 2018

Hi Kamdon, The only order I could find under your name was from back in September, 2016, and it looks like that was paid. Do you have an order or tracking number I can refer to? Thanks!