Giacomino
I sent one of my test strips with the…
I sent one of my test strips with the wrong expiration date by accident. I called up because i only got paid for 2 boxes instead of three.I understand it was my fault, but why couldnt you mail it back with my check ? Now you want me to pay 10 dollars to mail it back. I dont think thats right
Response from Test Strip BuyersSep 16, 2020
Hi Giacomino! Our policy and guidelines are listed on our website as to what is accepted. We assume when customers send in their items that they have fully read and understood our policy and guidelines. We do ask that if you ever have any questions or you're unsure about something to always ask us. We are always happy to help! Unfortunately, we do charge a return shipping fee when it is not our mistake. We do this to cover the costs of shipping our company takes on. We do see you have had another successful order with us and we greatly appreciate your trust with our company. If you have any questions or concerns please send us an email. Thank you!