Steven B.
Slow shipping but very happy with my all weather mats
Overall a positive experience, the good first: 1) the customer response team has been quick to update me on my order (usually Joe) with information and address my concerns 2) the all-weather floor mats fit perfectly and have a great finish to them, ideal for winter conditions The bad? The shipping time. I ordered on October 1st. My order shipped via China Post, whose website today still shows “no information” on the tracking number shown in my Order History despite my order already having been delivered. After the order reached North America and passed off to FedEx, I was able to track via the FedEx website with accuracy. I would strongly recommend Teslaunch consider updating their “Order Status” page to use a tracking link that provides useful information so we don’t have to bother their customer service team for shipping updates. I did have an issue with one of the items in my order, but the team were quick to respond and looked after it to my complete satisfaction. I dock one star for the shipping times not matching what the website promises, but the customer support team have delivered 5-star levels of service throughout and the all-weather mats are a high quality product that came in cheaper than the WeatherTech mats I have in my Honda minivan, while providing MORE protection to the car’s upholstery thanks to the raised borders. They are super easy to clean too. I wouldn’t hesitate to recommend Teslaunch mats to anyone shopping for their Tesla, and my neighbour is already considering ordering some for his 2020 Model X.




