TeslaunchReviews of teslaunch.net

I purchased racks for my Tesla over a month ago and have not received them yet. I have written to Teslaunch twice and have not received a response. They don't have a customer service telephone number or a chat, so you don't have any resource to get a hold of someone to see what happened. I need them in a week, and I don't know whether to purchase them from another seller or not. Update: The racks arrived about a month and a half later. The instructions are incomprehensible, evidently not written by a native English speaker. The parts were not properly labeled, so we had to guess which was the front and back rack. The tool to lift the washer was useless (I had to use tweezers), and the hardware didn't fit well into its positions. It took us four person-hours to install them, and I remain uncertain about placing significant weight on them, which could risk breaking the glass roof. Also, because the products ship directly from China and the return policy is such that you pay for shipping, in practice, returns are not feasible. In summary, significant delivery delays, an unresponsive company, an unfeasible return policy, extremely poor instructions, and mal-fitting hardware led to a poor experience. I do not recommend this company not will I buy from them again

I have bought the wheel protectors, and (1) the upper (visual) side of the protectors is raw metal without the black color on the side of the protectors which match the wheel color. (2) The wheel protectors do not allow the original Tesla Y Junipers Wheel Caps to fit in to hide the raw metal look. I am not the only one that complains about this issue and their awful refund policy. STAY AWAY FROM THAT CHINA COMPANY IS MY BEST ADVICE.

Aucune réponse service client, colis égaré aucune nouvelle, à éviter !

DONT BUY ANYTHING FROM THEM POOR QUALITY AND POOR FIT AND WONT REFUND AVOID

I ordered 4 rim protectors from Teslaunch. I waited 3 weeks for them as they told me after my order they were out of stock. What I received was 4 bent rim protectors.

We recently purchased several Tesla Model Y accessories through their website, amounting to thousands of dollars across multiple orders. However, upon requesting a return, we were informed that Teslaunch only offers a 70% refund, even if the product is returned in original condition. This policy was not clearly disclosed at the time of purchase and is significantly less consumer-friendly than industry norms. For context: We also purchased from two other Tesla accessory websites during the same period, and both offer 100% no-questions-asked refunds, consistent with standard consumer expectations and fair business practice. The Teslaunch product we received was manufactured in China, you can go on to Aliexpress.com and likely pay for a fraction of the cost (10% of what Teslaunch selling), they advertise in Australia and drop ship (ask the Chinese factory) to send to you at a overly price. The lack of full refund adds to the perception of exploitative pricing and customer service. Their refund policy, hidden behind fine print or vague terms, feels misleading and deceptive, especially given how similar companies handle customer satisfaction and post-sales service.

I placed an order of assorted accessories for my Tesla Cybertruck with Teslaunch on Jun 9th 2025. The shipping said 6-12 days. The order still hasn't arrived and it is currently July 10th 2025. If I had any idea this could take over a month I would NEVER have ordered it from them. Very bad experience! They had NO problem charging me the day I ordered. This company is horrible.

TESLAUNCH SENT US A GRIPPER THAT WAS A CHEAP CHINESE PIECE OF CRAP. THEY PACKAGED IT POORLY AND IN BROKE UN THE MAIL. FLIMSY BOX AND SENT IN A PAPER ENVELOPE. I WOULD NEVER BUY ANYTHING FROM THIS COMPANY.