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TESLARATI (teslarati.com) has 48 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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psugrad
I bought some floor mats for my Model Y after I picked it up in late September. Communication was great and the mats arrived in under a week despite me living across the country. Quality was great and communication with customer service after I ordered the wrong item was smooth.
Eric R.
We had ordered a carbon fiber spoiler that ended up being cracked on delivery :( Tried contacting them via their support email but had little hope based on the reviews. Ended up speaking with someone over the phone (Ben?) who was super helpful!!! First thing I told him was that their email sucks.The guy mentioned that they get so much volume and work through a 3rd party email support which might be the reason for all of these bad experiences. But they have also in-house folks that also field customer requests. You guys need more in-house support! Anyhow, ended up getting a speedy replacement. Thanks guys.
danielle G.
it was informal and educational
Grant M.
Saw many YouTube reviews on these hyped floor mats and was in desperate need after picking up our Model Y amid a very rainy season. Wasn't sure about spending so much but relatively happy with the quality of the product. Would give 5 stars if it weren't for the price. See a lot of reviews here on customer service, but haven't had any experience with that. Phew?
Syed H.
This company has a terrible return policy and horrible customer service. I purchased mats from them that I did not like and the return process was next to impossible. They took days to answer emails. Did not want to pay for shipping and then charged me a $50 restocking fee just to return mats that were never opened or used.
Ron S.
I ordered the winter floor mats from their website. They looked beautiful so I figured I would splurge. I purchase them using my PayPal account and I am convinced that is the only reason I was able to get my money back. Teslarati said they shipped the mats but did not include any shipping information; no mats ever showed up at my home. I sent them an email and they said they would look into it. I filed a claim with PayPal and my money was returned in less than a week. Still, no mats.
Mike T.
Was charged $76 for STICKERS to cover the paneling of my car. Was then charged $16.00 for "restocking" fee when I sent the product back EXACTLY how it was sent to me. This "company" (really some dude named Christian) IS INDEED A SCAM. I saw a review that said do not listen to the other negative reviews... clearly written by one of Christians friends or family members.
Vadim P.
It is an unsafe product to use! No returns and looks like the reselling of cheap aliexpress staff
