TESLARATIReviews of teslarati.com

I keep seeing a bunch of 1-star reviews here complaining about customer service, but oddly enough, no one ever follows up on whether they were actually helped. Makes you wonder if people are more interested in venting than resolving anything. Anyway, I ordered the Model Y Juniper mats and they all fit perfectly. The only slight hiccup was the 3 pieces that go behind the seats — I had a tough time getting them to sit flush once the seats were back up. Thought it might be a defect at first. I reached out to customer service and got a quick and helpful response. I believe the gentleman’s name was Bryan, he walked me through how to use the crease lines to get them to settle in properly. After that, no issues at all. Just sharing my honest experience. Maybe try asking for help before dropping a dramatic review — just a thought.

Purchased floor mats trunk liner and back seat liner for Tesla model Y juniper. All components were very nice and a great fit except the rear seat liners. They overlap and don’t allow the seats to move flat. The friction actually pulled the Velcro attachment strips from the covers. Customer service was to reply in 24 hours- 3 days- nothing

I ordered a Quick Bandit license plate holder from them and it arrived to me, and the product was authentic. I think some of the reviews on here that are negative are not fake. These guys are legit and you should feel confident buying from them.

Ordered floor mats for 2025 YLR, received them in 5 days. Super nice, smooth transaction. No problems

Purchased a set of running boards/bumper brush guards for my Tesla CT. Items came in quickly. One of the items was not to my liking (I chose the wrong item). I contacted customer service, and they were extremely helpful and responsive. I was able to get the correct item in a short time and had the issue resolved in a seamless manner. I love these guys and always look at them first for any future Tesla accessories.

Transparency

Teslarati has product ratings, but I couldn't see the actual buyer reviews. I ordered the Tesla Model Y & 3 Glovebox Divider Organizer, and after I installed it properly (instructions not included), I found that the organizer did not stay in place, there was no means to keep it is place. It's totally useless. I received an email from TESLARATI Marketplace -requests-at-judge.me- stating "We'd love to get your feedback. Love it? Leave a review! "We really appreciate your feedback. Thank you! However, the form was not working so I couldn't write and submit a review. Teslarati's return policy states "Returns must not have been installed..." since I had assembled and installed it, I couldn't return it for a refund. Buyer Beware!

Extremely slowwwwww shipping. Coming from China. Takes several weeks!!!