Tesla Solar inc.Reviews of teslaenergy.solar

We purchased a house where the former owner installed a Tesla Powerwall+ and solar panels. The owner transferred the device over to us and provided proof of having done so. After a year, we were wondering how to access information on how the panels were doing, etc., other than our monthly electrical bill. We found we had to use the Tesa Car app, which in itself was odd, but okay. I followed the steps to connect, but the device refused to connect to the app. I looked up some YouTube videos on things to look for and followed each of those steps, including pressing the reset button, turning off the unit, waiting, then rebooting, shutting the unit off at the breaker box, and disconnecting the gateway and reconnecting it after a few minutes. Each time attempting to connect to the device. No luck at all. So, I looked up Tesla support and found a phone number, called it, and got stuck in an endless IVR loop that kept asking me to press buttons or sent me to the wrong area. I gave up on that after about 45 mins. I checked to find Tesla Certified service providers in my area and was given a list of three companies. I called each of them: one was a roofing company that did not even know what a Powerwall was, the second did not provide support, and the third was out of business! As a last-ditch effort, I sent them an email requesting support -- I provided the details of my unit (type, Serial Number, etc.) and what the specific issue was (could not connect to it on the app). FIVE DAYS LATER, I received an email from them, telling me they could not find my email in their system (the unit was transferred), and asked me what the issue was -- which was already explained in detail to them in the original email. To add even more insult, the email was sent from a "no-reply" address, and any attempt to respond was rejected (I didn't catch this until after the first attempt). I reread the email, and there was NO OTHER WAY to respond to their questions. Period. I tried going back to the app to see if I could find a ticket or something to respond to, but no such luck. I tried calling again, but never got a human. And to make things somehow even WORSE, I have received two additional "follow-up" emails from their support team that I CANNOT RESPOND TO. This has been THE MOST FRUSTRATING EXPERIENCE EVER. If this is the norm (as it seems to be from the other reviews here) I would advise AVOIDING TESLA AT ALL COSTS. Absolutely HORRIBLE "customer service" if that is what you can call it. I call it a big F-U to their customers. Once they have the money, you are useless to them.

TESLA SOLAR have had a scheme running offering a 350 dollar discount on the purchase of a Powerwall3 battery in your solar system which i did and had it approved by Tesla who issued a Virtual debit card in my name and opened on Gpay with the amount in pounds of £373.15p on the card . I have tried numerous ways with retailers using the VISA card scheme and it will be refused,declined . I have tried Octopus energy,Costco ,and other retailers in person and on line. I have emailled Best Payment Solutions several times who sponser the card by Tesla and are the Tesla Energy Processing Customer Servicewho are in partnership with Best Payment and sent them four declined till recepts from yesterday after my last attempt to use the Virtual debit card with no response i cannot only assume its an offering that cannot be used and has a time life of 26 weeks or its fraudulently advertising a scheme that does not work.

Poor customer service. First you have to hunt for the service number. I cheated this time and used Chat GBT. You click on contact us, and it takes you around the world before you finally get to talk to an ill-qualified robot that takes you in circles (about 45 minutes of "Let's try this)." Ask to talk to a human and about 15 minutes later the bot finally understands. It took me over 1 hour to connect to a human. I had to wait about 45 days for Tesla technicians to remove my solar panels and now wait two months to get my solar panels reinstalled. So over 3 months of paying on the solar panels when they sit under my patio. Tesla doesn't care about customers. Hire more technicians and office support to provide for the needs of the customers!!! Go with some other solar company!!!

Esperienza negativa. Il servizio clienti ti prende in giro. A seguito di un temporale, la batteria ha smesso di funzionare. Abbiamo segnalato il problema aprendo un ticket come richiesto nella loro area clienti. È da un mese che chiamo due volte a settimana per sapere se hanno preso in carico la questione e rispondono sempre che a breve l' ufficio tecnico mi farà sapere. Ormai non ci credo più! Tra l' altro mi hanno fornito un numero di caso ma quando chiamo devo fornire ogni volta generalità e tutti i codici della batteria. Mi chiedo a cosa corrisponda il numero di caso se ad ogni mia chiamata ripartono da zero!

If you're considering Tesla Solar for your home, think twice. My experience with them has been nothing short of frustrating, marked by a lack of professionalism and a refusal to take responsibility for their mistakes. Hidden Roof Issues and Lack of Transparency Tesla Solar failed to properly inspect my roof before installation. Another company, before performing any work, conducted an inspection and immediately identified a roofing issue, refusing to proceed until it was addressed. Tesla, however, either ignored or failed to notice this issue. Instead of informing me, they proceeded with the installation, leading me to believe my roof was in perfect condition. Excessive Charges for Minimal Effort When the issue was finally discovered, Tesla charged me $300 for an inspector to review the problem—an inspection that lasted less than 20 minutes. That’s more than what most lawyers charge per hour, and all for something they should have caught before installation even began. Refusal to Communicate and Unprofessionalism Rather than discussing the matter over the phone, Tesla refused to communicate directly and instead demanded immediate payment. The complete lack of professionalism and disregard for customer satisfaction was astonishing. A Strong Recommendation to Avoid Tesla Solar Tesla Solar fails to prioritize customers, refuses to take responsibility for their mistakes, and overcharges for their own errors. Their lack of transparency and unwillingness to communicate should be a massive red flag for anyone considering their services. If you're looking to invest in solar energy, choose a company that values its customers—Tesla Solar is not that company.

Tesla solar has the WORST customer service EVER. I'm trying to get ahold of them because of their inefficient panels and NO ONE to reach so far. Automated maze is impossible to reach somebody. I am not paying a single dollar towards my faulty panels unless I hear back from somebody.

One of the least customer friendly solar providers. We chose to employ their solar systems as an early adopter and have been extremely dissatisfied. You can not contact anyone live. The emails I send take forever to get a response. Our roof has been leaking where they installed the panels and they are telling me it would take 3/6 months to remove and reinstall. Very frustrating. Buyer be aware.

Worst customer service ever. I took over solar panels in Oct 2023 and half have never worked. You cannot make a service request for less than 2 months away and then they come out and do nothing but tell you you will need to make another 2 month away appt because they don't do roofs. Then next appt they remove a panel, leave it in the yard and give you only the message that you need to make another 2 month away appt. Still nothing to this day except making appts that never result in resolving the issue.