Maxwell M.
Poor Quality, Broken Promises, and Unreliable Shipping
My experience with TesMag was deeply frustrating. I ordered replacement side mirror covers for my Tesla Model 3, which arrived with broken tabs due to poor quality control. To their credit, TesMag did refund the side mirror covers, but the process was far from smooth. The aero cap hub and lug covers I also ordered needed reshipping, and despite their promise to reship, they backtracked and failed to deliver. Their customer service is severely lacking—emails are inconsistent, with no clear resolution, and there’s no phone number or management contact for escalations. The shipping, handled by ShipX Worldwide, is a nightmare. Products are drop-shipped from China via no-name couriers, and my delivery “confirmation” was just a photo of the box on some driver’s lap in their car—hardly professional. TesMag’s poor product quality, broken promises, and terrible shipping practices overshadow the partial refund. Fair is fair—this company needs serious improvements. I strongly advise against purchasing from them.
