Terra KaffeReviews of terrakaffe.com

Got a response from customer support in less than an hour and their advice fixed the issue on the first try.

I have been a Terra kaffe customer since 2021 and have owned both the TK-01 and TK-02. Recently my TK-02 experienced issues with the grinder. I contacted customer support and to my surprise a real human replied within an hour. They asked for a video and suggested some trouble shooting steps. Once I tried those steps and shared the video they quickly notified me of the repair options. Since I was out of warranty, the option was to purchase a repair packaged. But before doing so the team assured me that they guarantee they can repair the machine and extended a discount for being a loyal customer. While my machine is out getting repaired I also was able to rent the Demi machine which arrived before I had to send out my machine, ensuring I was not without a dictation machine at any point.

Machine makes excellent coffee. A few glitches so far but all were handled quickly with the support team. Very satisfied!

I had an issue with my TK02. Everyone involved was very helpful and kind and help facilitate getting my unit functioning properly in a timely manner.

I love my TK-02! Have had it for over a year and it had been completely reliable. I absolutely love the espresso and Americano coffee it makes. It is so easy and it cleans itself! All I have to do is dump the grounds and drip tray and add water and beans. After several hundred cups, it tells me to add a packet of cleaner and water and it cleans itself. I really could not be easier. Coffee at the touch of a button and walk away with my drink. And it lets me control temp, grind, size of espresso shot and other variables and save, so I have created several custom drinks. I truly love this machine.

Customer service has been great with the communication and although the outcome was not the one I had hoped for I think I was given an opportunity that is better for the long run. I’ve been having my TK-01 for 4 years now and been enjoying every cup of freshly ground coffee, and so has each guest I’ve offered a cup of espresso. Currently considering getting the DeMi which I think is very sleek and will not disappoint with the taste of coffee made in it.

Received my new TK-02 last week and I'm obsessed! The espresso tastes delicious and I'm enjoying my Americano every morning with ease! I recommend every coffee lover to own this machine! Also, I had an issue with the time on my machine and I reached out to customer service and received a very quick response and was able to fix the problem! Thank you TK!

I bought a TK-01 quite a while ago and loved how well it worked. When the Terra Kaffe TK-02 was announced, I was intrigued by all the new features; most notably the ability to access the water tank and pod disposable unit from the front of the machine. I purchased a TK-02 and couldn't be happier. It is a great machine with lots of features. I gave my TK-01 to my son. It was working fine, but then developed a problem. I went through the troubleshooting tips, but could not get it working, so I called Terra Kaffe technical support. After going over all the steps I did to correct the issue, it was determined that it was not repairable in the field. Even though it was way out of warranty, they offered me several options, such as sending it in for repair for a set fee, that included all shipping, both ways; purchasing a refurbished TK-01, including all shipping; or a discount on either a new Nano or TK-02. The prices were very reasonable, and I choose the refurbished TK-01 option. Everything was handled efficiently and professionally. The tech support representative kept me in the loop via email throughout the whole process. The refurbished unit arrived and it looks just like a new machine. I am very happy with the company and how they support their product.