Terra KaffeReviews of terrakaffe.com

I'm extremely happy with my Demi. I'm an early riser and it is a pleasure that even in the dark I can brew my Americano with an extra shot of espresso in the dark without disturbing the sleeping family. The grinder is a low humming noise and the whole brewing process takes seconds hardly noticeable. In short Demi is a welcome experience in coffee brewing, clean and fast.

Great espresso machine. Super customer support.

I have a 2 1/2 year old Terra Kaffe TK-02. When I got the machine, I loved it and the drinks it produced. The automatic features were terrific. However, after about a year - the machine fell apart. First - all of a sudden the unit stopped brewing strong coffee. I was instructed by TK to send it in for repair.... That took six weeks. When it came back - it was not fixed. They did replace the machine as it was on warranty. Then recently after another year machine got so hot inside - the heat deformed the side panel and I was worried about a fire. Terra Kaffe said - send it for repair for only $350. I said - no - that won't fix it based on my experience and I wound throwing out the machine as it was out of warranty. The only good thing about the deformed panel was it created an air path for better ventilation. My god for a price point of 2x what you can buy from a competitor I think "we" deserve better. I should have a machine that does not fall apart in front of my eyes. Buyer beware.

I couldn’t be happier with my experience with Terra Kaffe and my Demi. The customer service was absolutely excellent. They took the time to answer all of my questions, gave me some really helpful insight into the inner workings of the machine, and even helped me dial in the settings specifically for high-altitude brewing. It’s clear that Terra Kaffe genuinely cares about their customers and wants them to get the most out of their machine. The level of knowledge, patience, and support I received was far beyond what I expected. I’m extremely happy with my Demi and would absolutely recommend TK for the fantastic customer support alone. The Demi is also a welcome addition to our kitchen.

I just purchased a second Demi for my son after my daughter was raving about hers. The Demi is sleek and fits well in a NY apartment. The coffee is fresh and amazing. Incredible investment. Customer service is also top notch. I’m a huge fan!

I have the TK-01 for 5 years now and from time to time I would need support in troubleshooting my machine and their customer support has been wonderful! I happen to always get Eduardo who seems to always figure out what I need and send me videos on how to address my issues. I’m so grateful for him. He even is willing to do a video call if I needed extra help. Thank God his videos seems to do the trick! My TK-01 is still running, but will definitely choose them again if the need to replace it comes around!

I love my Demi. Good coffee. Simple to use and customise and easy enough to maintain. The icing on the cake was when I had a small plastic piece break off my brewer unit, I emailed customer service and they replied quickly, and took care of my issue right away. No run arounds.

Was having issues with my old TK01. Customer service did a good job troubleshooting and responded quickly to my messages. Ultimately, we decided to replace the unit with a new model. We were given multiple options and a great discount. Would purchase from this company again.