Terra KaffeReviews of terrakaffe.com

Love this machine! Super user friendly. It cleans itself and notifies me when I need to change a filter, empty the grounds or add water. Endlessly customizable and makes amazing coffee drinks. Had a slight issue and contacted customer service who responded immediately and followed up again to make sure the issue was fixed.

I really love the product. More than anything, when I had an issue, it was easy to get in touch with them, and they handled everything quickly and smoothly. I feel that this is a very trustworthy company.

I’ve had my TK2 for 2 years now and love it. I have several high end auto expressions coffee machines and this is by far the best and easiest to use. It also gives the most customizable options. The app makes setting coffee profiles super easy. I had a tech issue today and it was resolved quickly. Love this machine.

I had my TK-02 for about 5 months until I received an error message one day. The machine wouldn't brew or turn on. I emailed their customer support because there is no phone number for customer service. About two weeks later they sent me a box to ship it back to them. Well, about 5 weeks later my machine comes back and its completely soaked? Besides that, there are coffee stains all over the outer shell of the machine. I will not ever be buying from this company again simply for the customer service and subpar machine that broke after a few months. They seem to be more interested in running ad campaigns to appeal to millenials instead of having a good product. steer clear.

My rating is close to 5 stars but not quite. The machine is amazing and the staff are helpful. The only thing that I don't like is that you cannot get immediate help. It takes days to communicate via email. There should be a technical support phone number that I can call and talk to a human to help me right away.

I was sent a defective machine that had to be returned. They sent me another one which was unable to perform to my liking (not hot enough, milk spraying issues, app and connectivity issues). They allowed me to return everything free of cost and were understanding of the issues. However, they offered me an Aeris Glass as an incentive to leave a review specifically on Trustpilot, against trust pilots policies.

We have had our Terra Kaffe TK-02 for about a year now, and we absolutely love it. Early on, we encountered an issue with a persistent error message on our unit. When we reached out to customer support, they were exceptionally quick to assist and worked through the troubleshooting process efficiently. Ultimately, they provided a fast turnaround and replaced the machine for us. Since receiving the replacement, we have used the TK-02 daily with zero issues. The coffee quality is fantastic, and the machine itself has been a wonderful addition to our daily routine. Furthermore, Terra Kaffe’s support team remains consistently responsive and helpful whenever we have a quick question. We couldn't be happier with both the product and the company behind it.

For my wife and me, the Terra Kaffe Demi was a no-brainer decision. We each drink double long-shot espressos every morning. Financially, we pay $2,591.50 per year. Way more than the Demi espresso machine. Now that we've had it for almost four months, we realize not only was it a great financial decision, but the quality of the shots is perfect, not to mention the convenience.