TerminixReviews of terminix.com

What a joke & lack of customer service. I had an acct for 12 years. Today, May 9, 2024 I was told my account is cancelled. Actually, it was cancelled March 1st.(thought it was a spam email) They dangled me around for months, after an inspection(?) in April, till now, only through "my" follow up. Never will do business again with a company who lacks accountability!

On Tuesday, April 9, 2024, a Terminix representative (Alan George, Home Inspector) came to my house, performed an inspection, and spoke to me about the services needed to remedy my termite issue. His verbal recommendations were as follows: 1. Install bait traps around the entire perimeter of my house - including drilling holes into the concrete where there was no dirt; 2. Build a trench around the perimeter of the house; 3. Treat the tunnels the termites created; and, 4. Treat the dirt underneath the house for the subterranean termites he found. As the cost seemed reasonable based on his explanation, I booked the gig for the very next day. On Wednesday, April 10, 2024, the day the service was to be performed, I called the company to inform them that I would be home, on time, but I would not be there any earlier. And, here is where my problems with Terminix began. The person who answered the phone was Alan, but he indicated that I was not scheduled. I was a bit put off, but I got over it, and asked if the service could be performed the next day. He agreed and rebooked me. On Thursday, April 11, 2024, the technician showed up and finished the work within less than an hour. That alone gave me cause for pause. The next cause for pause was seeing how fast the money was deducted from my banking account. Once the technician was gone, I looked around at his work. I was not satisfied with what I saw. There was an additional charge that was to be removed prior to my service being performed but it wasn’t. Terminix charged me $315 for an annual service agreement! Alan told me three (3) times that the fee would be removed from my quote before I paid. But, this never happened. AND, he stopped returning my phone calls. So, I contacted a competitor and had them inspect what was done. And, I am VERY glad I sought a second opinion! The second inspector pointed out several things that were not done appropriately or at all, which include: 1. Not enough bait traps were installed, and the ones that were installed were installed improperly; 2. Foaming should have been applied to gaps and openings in the house where termites were entering; and, 3. It appeared as if I received a localized treatment versus the full treatment that I was told I was getting. The competitor indicated that foaming the inside of my house, where I discovered I had hundreds of dead termites, was a pretty basic treatment that should have been performed. Additionally, the competitor indicated that what was done by the Terminix representative did not meet industry standards! Lastly, the competitor stated that what work he did see was a pretty basic, shoddy, hit-and-run job! I got a copy of the technical data for the traps, which state that traps should be installed within three (3) meters (10 feet) of each other. No two (2) traps are within three (3) meters (10 feet). Most were in excess of 15 feet. Some were 30 feet or more apart! As well, some of the traps were ~12 inches away from the house, which is too close!!! Even the installation of the bait traps that were installed were installed inadequately (e.g. They were not flush to the ground. Some were sticking out and others were partially buried.). In summary, the areas of concern are: 1. Too few bait traps were installed; 2. The bait traps that were installed were too close to the perimeter of my house; 3. The bait traps that were installed were positioned with too much distance between them to be effective; 4. Drilling into the cement under the crawl space was never done; 5. The trenching of the exterior perimeter was not done at all; 6. Foaming of the openings in the house should have been done; and, to add insult to injury….. 7. Terminix added an annual service agreement for $315. Based on the second professional opinion I received, I am appalled. Most importantly, based on industry standards (or the county rules) I am now handcuffed to continue to deal with Terminix, for 120 days, before another vendor can even touch my house! What happened to a vendor providing what is promised to the customer? I was deceived and ripped off! I will NEVER do business with Terminix again!

Horrible Service!! We scheduled to have one SMALL room treated for bedbugs. Terminix employee was very rude to my wife. He had no idea what he was talking about, He was only at the house for 20 minutes. We cleaned the entire room out thinking he would treat the whole room, looks like all he treated was a section of the base boards. We paid $1,085.00 for this small bedroom to be treated and there are still live bugs in the room after 6 days. My son has been staying in the camper until this is resolved. Very annoyed and unfortunate that we paid that much money and did not get the service that was quoted to us. We were scammed.

I wish I would have checked for reviews on Terminix earlier but I was too terrified to wait any longer to get my termite problem treated... I am so dissatisfied with the termite services provided by Terminix, which they have not only failed to resolve our termite problem but continue to waste my time. We initially chose Terminix this year due to its reputation and promise of effective termite control. Our house showed signs of termite activity, posing a severe risk to the integrity of our home’s foundation. Upon contacting Terminix, they were quick to install bait stations around our property, advising us to allow a few months for the treatment to take effect. However, instead of a reduction in termite activity, we observed an increase, prompting further calls for assistance. This is where our troubles truly began. The responsiveness and professionalism initially displayed by Terminix vanished when it came to follow-up service. We have made multiple attempts to address the increased termite activity, scheduling appointments for further inspections. These appointments have been repeatedly missed without explanation. Each time, I reached out to customer service, receiving no clear answers or solutions, just a cycle of rescheduling and ineffective escalations. This not only wastes our time but also prolongs the termite damage to our home. The situation has reached a point where the lack of accountability and effective response from Terminix has left us more vulnerable to termite damage than before their intervention. It is unacceptable for a company of this stature and specialty to display such a lack of commitment to their customers and their contractual duties. We are incredibly disappointed with the service provided by Terminix. We trusted them to help protect our home and they have failed to do so. This experience has not only resulted in wasted time and money but has also increased our stress and anxiety about the safety and longevity of our home. I urge potential customers to consider this experience when choosing a termite service provider. A company that cannot follow through on its commitments or provide timely solutions to escalating problems is not one that deserves your trust or your business. We expected far better from Terminix, and they have failed to deliver. Too long didn't read summary: Terminix failed to control our termite problem; instead, it worsened. Repeated missed appointments and unhelpful customer service have left us frustrated. I would not recommend this service to anyone.

If you want the short, abbreviated version, do not use Terminix. They are dishonest and have an inability to do a professional job. Save yourself the hassle and use someone else. We contracted Terminix to remove all the insulation from our attic and close any holes on our exterior where they may be getting in. They gave us a quote of $19,000 to do the job. They were contracted to put 13 inches of insulation throughout our attic and close all of the holes around our house. They told me they completed the job, but when I checked, they only put half as much insulation and did not close most of the holes. We gave them an opportunity to correct their blatant effort to deliberately deceive. They spent the next week not answering the phone until I filed a chargeback with my credit card company. If you made the mistake of already using Terminix for your insulation, go back and measure. It is supposed to be 13 inches, and I can assure you, it is not.

Huge rip off . $450 for mole treatment. Never took care of the moles. Once they have your money, they`re done with you. A manager called and told me I got my 4 treatments, when I really got just one. The other three stops he just walked around with a stick and poked holes

The employees are nice enough. . The company itself does NOT stand behind what they claim. My brother has been using this company for many years. He had to do some remodeling and found termite damage all the way around the arch of his garage door. They would Not cover any of it because they said he was going to do the repairs before he found the damage. Shouldn’t they have found the damage during inspections???? ( if that’s what you call it) Horrible company!!! Will definitely be reporting to the BBB!

I initially gave Terminix a good review, but since then I have reasons to change it. I saw a few ants on my kitchen counter so I texted Terminix. When they came out, I was told I needed pest control, termite control and new attic insulation. I signed a written contract on April 1 and gave them $3,514.67 down on a charge of $16,020.00 then on April 3 someone was out here putting in "bait traps" without allowing me the 3 days to cancel as the written contract stated. (After thinking and discussing their high price, I would have.) I also got an emailed contract TOTALLY different from the paper one, charging me more money. I was told their system wasn't set up to handle the contract I had been given. I even got 3 letters saying I owe them more money. Each time I called , I was told something different. When I looked in my attic, they had blown insulation all over my Christmas decorations, even burying some of them. I didn't think, and they never asked about removing them first. Each time my furnace blows air through the vents, insulation particles fall in every room. I am constantly vacuuming. I think Terminix has taken advantage of me as an elderly person living alone. Always get a second estimate before you decide or sign anything.