TenfoldReviews of tenfold.com

Pros: The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent. Cons: (It wouldn't be a complete review without the cons, but there are just a few). . . During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences. Bottom Line: If you are looking for a powerful telephone solution which saves a lot of manual dial time integrates well with your CRM, (or at least Salesforce), definitely give Tenfold a try.

I like Tenfold but I'm still in the first few months of using it so I haven't used all of the features. The two things I like the best, as a front-line user, is the auto-dial and the auto-notes. I make a lot of calls every day so anything that shaves seconds (or minutes) off each process is great. I would make sure that Tenfold has a plan of implementation for the CRM software your company uses. Tenfold's integration into our Netsuite hasn't been terrible but it is an ongoing process. However, Tenfold's team has been great with customer service.

What do you like best? Tenfold is a great platform to connect with a CRM, like SugarCRM for leveraging click-to-dial. It makes life so much easier, allows me to prospect more quickly, and I can add comments directly to the tenfold call popup that will be logged in my CRM. I like being able to see where my call KPI's stand for the day in comparison to my colleagues as well. What do you dislike? Tenfold has gotten pretty pricey. It used to be a tool I would recommend to every one of my prospects to use in conjunction with SugarCRM; however, the increase is price deters many prospects now. I suggest they create a "lite" version for prospects who only need a simple click to dial for their voip. It still seems to be the best option for my prospects, but we are on the hunt to find a simple click to dial platform that wont break the bank for customers in the SMB market. Recommendations to others considering the product The click to dial feature is awesome and worth the price if you are going to leverage the other functionality tenfold has to offer. What business problems are you solving with the product? What benefits have you realized? Tenfold eliminates the need for my to dial phone numbers manually. I can also track my call performance throughout the day and compare it with my colleagues. If I was force to manually dial every person I have to call each day, my performance would be cut in half, at least. This tool eliminates that manual effort.

Very positive experience utilizing Tenfold. In my role as a Sales Development Representative this tool has been valuable in helping with day to day tasks. The integration with Sales Force has been great in tracking notes from calls. Also, the ability to use a click to dial and eliminate manual calls has been amazing. Big time saver over dialing manually. I would recommend this tool to anyone who is looking to maximize efficiency within their sales organization.