TenfoldReviews of tenfold.com

THE GOOD I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had in a timely manner. Great response time and an overall wonderful experience with the company as a whole. THE BAD There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable. SHOULD YOU CONSIDER THIS PRODUCT? Please give this product a try. It is definitely worth your time. The issues I have with it doesn't keep it from performing it's basic and intended function really well. MY PERSONAL USE I have a one person sales team, and that person didn't care much for the product. I tried using it myself, successfully, but I'm on the tech support side, not the sales side, so although I loved the concept, I am not able to get the most out of the product.

As an outbound focused Sales Executive, there is never enough time in the day. We can have 10 computer screens, but there really is no shortcut to dialing faster, without a product like Tenfold. I have used Click-to-Dial programs in the past, but all seemed to take up too much CPU, leading to slow downs elsewhere. I utilized Tenfold with a Shoretel Softphone. During my high call hours, Tenfold undeniably led to a 20% increase in calls. No typing out the numbers, no copy and pasting. Just a simple click.

Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID. All these things are more important than you'd imagine. We used to use 3CX which was very reliable on the desktop. But unfortunately the iPhone App was buggy, it was difficult to integrate to almost everything, and their updates weren't very forward-thinking.

My favorite part of tenfold is the simplicity. It is super easy to use and the tool is very dependent. The tool takes little to no training to use, and it makes my job a lot easier. It also allows you to set reminders and follow up tasks.

What do you like best? The support and direct contact on building out their platform was top notch. I couldn't have asked for a more personable experience. What do you dislike? As an early adopter of their framework -- we had to endure some growing pains. Rest assured .. they worked diligently to get things working and working well! It's at a great position now. Use it!

I started using tenfold when starting wayfair. this program is very simple to use, and I can tack my calls all day as well. Very efficient, easy and fun to use. I would recommend this program. -Ashlee

Tenfold is fabulous. A great way to save time and analyze your calls. Excellent customer service and technology.