TenantCloudReviews of tenantcloud.com

I have been using TC to accept online payments from Renters for over a year. This month, my renters are being told that their Landlord (me) is not able to accept payments online. When I contacted TC to ask them what the problem is they said "We don't know. We have messaged Stripe to see what the problem is". I don't know what changed, or why, but the entire reason I use TC is so my renters can pay online and suddenly that doesn't work anymore and no one at TC cares.

This used to be a free service. Then they got rid of the free level and forced you into an expensive paid monthly plan. They will hold your data hostage and force you to pay to keep access. Want to cancel? They will delete all your data and your account. Horrible business practice. Avoid if you can.

I signed up to pay my rent and got confirmation so I could do AutoPay. Then my landlord calls and no rent received 14 days later go into tenant cloud and shows no account. I don’t inderstand why you reveal and have access to all bank accounts cds everything financial from my bank. This is not right. What happens to signing up and verifying bank account for rent and not giving tenant cloud everything financial. I have Aplus credit score no defaults. I will have to write check every month making more work for my landlord.

No help for tenants, just avoid!

I've used TenantCloud for 2 years. They advertise that they filter all of your apartment listings out to specific 3rd party sites. It has on more than one occasion not actually listed one of my apartments on 3rd party sites, making it so that I missed getting my apartment rented for an entire month, at least 2-3 different times. Their "accounting" features do not use standard accounting practices and are not compatible with quickbooks, even though they advertise that they can sync with quickbooks. None of the relevant fields line up, making it so that you have to manually enter everything back into quickbooks. Try doing that for 3 years worth of accounting data. Their accounting reports also do not show you what a standard quickbooks accounting report would, such as a P&L and a Balance Sheet. Even if you pay at the highest tier with Tenant Cloud, their support team can do very little to help you. It's always the third party app's fault (quickbooks,apartments.com, etc). I've had dozens upon dozens of unsolved issues. If you're trying to use TenantCloud to save money, it won't save you money. Pay the extra cost and go with Quickbooks. and manage your properties through zillow or apartments.com directly.

I signed up for TenantCloud to be able to offer my tenants credit reporting on their rental payments, and I couldn't be more disappointed. It took numerous support contacts from both my tenant and myself to figure out how to get the web payments setup. My tenant and I are both technical people; it shouldn't be this complicated to make it work. For some unclear reason, setting up a recurring payment that started on Jan 3 did not actually allow my tenant to pay for Jan 3, so I had to setup a separate 1-time payment. It took 6 days to get things setup before my tenant could even make the payment. No other banking services I have used take this long. The web interface is unnecessarily complicated for what I want to use it to do. I am completely uninterested in using the software to track everything about my rentals as I have my own system for that, but it still requires me to add a bunch of extraneous info about my lease to set it up to receive the online payments. Now my tenant says she's paid and the software says she's paid, but it has shown her payment as pending for 5 days and I have still not been paid. This is too long to wait and I didn't guarantee online payments as a payment option in the lease, so I am considering either switching to another web service for next month or discontinuing this as a payment option. If I wanted to use the rest of the software features to track everything about my rental, it might be worthwhile to do that (but not use online payments, due to excessive wait times) but in my experience as a small landlord mainly trying to use the online payments feature, the obstacles far outweigh the benefits.

Everymonth I have to do bank verification. It takes 2 days for .01 to appear in account and to verify with code. Then this money goes back. Then the deposit amt takes another 4-5 days to get credited. So by the time it will be 20 th of the month.. Not sure who is the game player!

When I initially got tenant cloud in 2019 it was perfect I had full access as a property manager, my clients could view their owner portal and the tenants could view their tenant portal. I created leases, reports. I had the options of many payment options for my tenant and even a full detailed website that I worked on proudly to perfect my site, it even included free listings.( with the increase in price my previous website was destroyed and deleted without me knowing including my about me section that took time) I loved that it was focused on the mobile app and was a property management software that was great for mobile users . It was nice for small companies or landlords because, I don’t have an office or a huge portfolio and im generally on the go when working. At the time I paid $7.99 a month and was completely satisfied. Fast forward to 2022 the price has gone up from $9 to $12 a month and all the features I said most of them are gone, they say they’re doing it to keep up with the rise of costs but why take features away?? I’m already paying more, why should I have to pay more for less and more problems that go months without being addressed? (I can’t assign an owner to their property on the app or mobile browser and it has been an issue that was not corrected since May when I put the ticket in). let’s not even get into the hassles of having the tenants pay on the app, i honestly don’t even use the app to process payments it’s ridiculous. The team is small I believe of three people so it’s not like when you have an issue they provide much assistance that can be handled by them. They always have to forward a ticket to the developers. It’s never any type of reconciliation for their issues or inconveniences. It’s never an adjustments to my monthly price for these issues. In fact your reward is higher prices with less features. This company is ran like a small business itself in the sense that it doesn’t have the ease of having extended live support or even live chat support, or the professionalism that customer resolution and satisfaction is the number one goal like a lot of the bigger property management software companies, yet they continue to go up on their prices to compete with these companies. The price isn’t as expensive as most with their “growth” plan being $40 but with many flaws and weird support times, lack of customer care. I am desperately searching for another company I honestly don’t even care about paying more