TelyRxReviews of telyrx.com

Response from TelyRxJun 22, 2026

Hi Courtney, We are incredibly sorry for the frustration and poor experience you had with your recent order. You are a valued, loyal customer, and hearing that you were told to file your own carrier claim is completely unacceptable to us. That is absolutely not the standard of service we aim to provide at TelyRx. Please rest assured that you do not need to deal with FedEx. We have taken full responsibility for this error and have fully refunded your $34.99 overnight shipping charge. You should see that credit hit your account within 3-5 business days. We value your trust deeply and hope you will give us another chance to provide the flawless experience you usually receive from us. If you have any further questions or if your medication delivery requires urgent attention, please reply directly to this email or call us at (800) 878-1660. Yours in Wellness, The Tely Team

Response from TelyRxJun 22, 2026

Hi Hal, Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this experience caused. A price discrepancy between our product page and cart, combined with a promotional email that did not clearly communicate its limitations, falls short of the transparency our customers deserve. We would like to make this right. Please contact our support team directly at 1-800-878-1660 from 8am- 10pm EST and reference this review so we can review your order and honor the discount you were offered. In the meantime we have reached out to our marketing department. Once again =, we thank you for the review. Yours in Wellness, The Tely Team.

Response from TelyRxJun 22, 2026

Hi Floyd, Thank you for your review, we do understand how frustrating this can be when you receive a refill medication you did not order. We truly apologize for this technical issue. as our digital team is working diligently to correct it. We have cancelled your auto refills and will await your request to process a refill order. We truly appreciate your patience and understanding and look forward to serving you in the near future. Yours in Wellness, The Tely Team.

Response from TelyRxJun 22, 2026

Hi, Thank you for sharing your experience. We completely understand how alarming and frustrating a significant price increase can be, especially for a medication that is essential to your health and wellbeing. We take this feedback seriously and would like the opportunity to look into your account and explore any available options. Please reach out to our support team directly so we can work toward a solution for you. Our customer experience team can be reached at 1800-878-1660 from 8am - 10pm EST. Yours in wellness, The Tely Team