Albert De G.
I did not order a second order from…
I did not order a second order from you. You took it upon yourself to put me on a automatic reorder system. No one took the time to look at my age--79 to see if I could use 30 pills in less than 30 days. I will never do business with you again--1) the initial order did not work well and now you stuck me with $60+ in pills I did not order. You should not have auto reorder when someone orders. You took advantage of me and I have let all of my older friends that would use the pills know they do not work.
Response from TelyRxJun 25, 2026
Hi Albert, Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. Our Automatic reorder program is disclosed during the ordering process, but we recognize that it may not have been clear enough in your case. We never intend for any customer to feel surprised by a recurring shipment or charged for products they did not expect to receive. We also regret that the product did not meet your expectations. Customer satisfaction is important to us, and we take concerns like yours seriously, especially when it comes to ensuring that our ordering process is transparent and easy to understand. At this time we have refunded you the cost of the order as we appreciate you bringing this matter to our attention. Please give it 3-7 business days to reflect in your statement. We value your feedback as we continue improving both our communication and customer experience. Yours in wellness, The Tely Team.