TelyRxReviews of telyrx.com

Response from TelyRxJun 25, 2026

Hi, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your prescription refill. We understand your concerns regarding the refill notification, the resulting charge, and your attempts to contact us before the order arrived. We also recognize how disappointing it can be when you feel your concerns have not been fully addressed. Our goal is always to provide clear communication regarding prescription status and refill programs. We regret that your experience did not meet those expectations. We take feedback like yours seriously and are reviewing our auto-refill notification process to make sure patients have a clear opportunity to opt out before any charges are made. We appreciate your understanding and loyalty. Yours in Wellness, The Tely Team.

Response from TelyRxJun 25, 2026

Hi Anthony, We understand how frustrating it is when you get a refill that was not requested. We truly apologize for it. We have informed our digital team as they work diligently to fix the technical issue. We appreciate your patience and understanding and look forward to serving you in the near future. Yours In wellness, The Tely Team.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate your concerns regarding the approval process and the time it took to complete your order. After reviewing your account, it appears that we were awaiting an identification document needed to continue with the order review. We sent follow-up emails requesting this information, but we did not receive a response. When the required identification is not received within the 7-day waiting period, unfortunatelly the order is automatically canceled and refunded. We understand that delays during the ordering process can be frustrating, and we are always happy to help clarify any questions or assist with completing the required steps. Please feel free to contact us at 1-800-878-1660, and our team would be happy to further explain the process and assist you. Thank you for giving us the opportunity to address your concerns.