Very easy to deal with. Received prescription in a short time. Great resource for avoiding urgent care for simple health issues. Will use again.
Response from TelyRxJul 17, 2026
Thank you for taking the time to leave us a 5-star review Peggy! We’re delighted to hear that you found our service easy to use and that your prescription arrived quickly. We’re grateful to know that TelyRx has provided you with a convenient resource when you need care for simple health concerns. Making healthcare more accessible and providing a smooth, hassle-free experience for our patients is something we truly value.
PS
Paula S.
It was fast service
It was fast service. I got it a day early. And it was very easy
Response from TelyRxJul 17, 2026
Thank you for the incredible 5-star review Paula! We’re so happy to know that our service made a positive impression on you. We truly appreciate your support and look forward to welcoming you back!
PC
Pamela C.
Always available to receive meds that…
Always available to receive meds that are needed on a timely basis. Very fast deliver.
Response from TelyRxJul 17, 2026
We can’t thank you enough for your review Pamela! It truly means a lot to us. Your feedback is invaluable, and we’re happy to know you had a positive experience. Hope to see you again soon!
RM
Robert M.
The process was fast and simple
The process was fast and simple. The only issue now is receiving the product. Hopefully there will not be any issues with shipping.
Response from TelyRxJul 17, 2026
Thank you for the 5-star review and for sharing your experience Robert! We’re so grateful for your feedback and thrilled that you’re happy with our service. We can't wait to assist you again next time!
DM
Dora M.
No refund on visit fee even if med isn't delivered
I needed a pet medication urgently, and TelyRx's site showed that they would be able to deliver it before I could get an appointment with a local vet. But in fact, the medication I needed was actually out of stock at the time I ordered.
Unlike any other online shopping site I've used, TelyRx doesn't show whether items are in stock when you order. I placed my order, prescriber approved, and I was charged (both a fee for the "prescriber's time" as well as the medication cost). Waited 3 days; order status never changed from "ready to ship." Called customer service and was told "it's actually out of stock." Still no notification on the site or my account, and I'd have had no idea if I hadn't called.
By this time I had done an emergency vet appointment and got the med in person. The customer service rep assured me that unless I reordered, I would not be charged and the med would not ship when it came back in stock.
Two days later, still no refund, and then I get an email that the med shipped *again*. I called back and was told they would cancel, I would not be charged, and they would check on the first refund.
The refund was finally processed for the medication, but they WILL NOT refund the prescriber "visit" fee. This is not explained on the site. Nor do they inform you that the med may or may not be available when you order. I would never have done this "visit" if the site displayed accurate stock information. They say the fee is for the Rx, but they don't actually provide an Rx you can fill elsewhere; you have to contact support if you want it.
Customer support does not deny the medication was unavailable at the time of my order; they acknowledge "the inconvenience caused by the medication being unavailable after your consultation," and they'll review "the clarity of our policies and how medication availability and visit fees are communicated."
Tl;dr: Don't use the service unless you can wait indefinitely for your Rx to be filled.
Response from TelyRxJul 16, 2026
Hi Dora,
We apologize for the stock outage you experienced when ordering your pet medication. You are absolutely correct, that we should notate 'out of stock' medication. In this instance, we ran out of the medication in real time and needed to place another order. We should have communicated it to you, which is duly noted and will be forwarded to the necessary teams.
You were refunded the medication and shipping fee. The prescription is available to transfer to any pharmacy of your choice. Please have your pharmacy contact us at 1-800-878-1660. We understand your frustration and hope that you give us another opportunity to serve you. Yours in Wellness, The Tely Team.
CU
customer
Easy to use site.
Easy to use site. Received email conformation promptly. Received exact prescription as ordered promptly. A wonderful public service Tely Rx provides. Thank you!
Response from TelyRxJul 17, 2026
Thank you for the kind words and the 5-star rating! We’re so grateful for your feedback and thrilled to hear you had a great experience. We are eager to serve you again soon!
KS
Kristen S.
Easy fast no barriers
Easy fast no barriers
Response from TelyRxJul 17, 2026
Thank you for the 5-star rating Kristen! We’re so grateful for your feedback and we are eager to serve you again soon!
JG
Jorge G.
Me gustó llegó muy rápido gracias
Me gustó llegó muy rápido gracias
Response from TelyRxJul 17, 2026
¡Gracias por la reseña de 5 estrellas y por compartir tu experiencia, Jorge! Estamos muy agradecidos por tus comentarios y encantados de que estés contento con nuestro servicio. ¡No podemos esperar para ayudarte de nuevo la próxima vez!
