TelyRxReviews of telyrx.com

Response from TelyRxAug 26, 2026

Hi Michelle, We are sorry that you did not receive the results you expected from the medication we sent you. Please be assured that all of our medications are sourced from FDA-licensed facilities within the United States and are dispensed directly from our pharmacies in Clearwater, FL, and Dallas, TX. The medications we receive come from the same manufacturers and wholesalers that supply many of the major U.S. retail pharmacies, including Walgreens and CVS. The reason we offered to replace your medication is not because we believe it is ineffective. Rather, individual patients can respond differently to medications from different generic manufacturers. While the active ingredient is the same, differences in formulation or inactive ingredients can sometimes result in a patient responding better to one manufacturer than another. Because each patient is treated individually, if there is a preferred manufacturer, we will do our best to source that manufacturer whenever possible. Regarding transferring your prescription, pharmacy protocol is for the receiving pharmacy to contact the dispensing pharmacy directly to request the transfer. This is standard practice and is widely recognized and followed by pharmacies nationwide. The transfer would be for the valid prescription on file. In your case, the provider did not authorize any refills for this medication, so there are no additional refills available to transfer. The prescription label on your medication bottle contains the information the receiving pharmacy will need to initiate the transfer. We hope this helps clarify both the medication sourcing and prescription transfer process. Yours in Wellness, The Tely Team.

Response from TelyRxAug 26, 2026

Hi, thank you for your feedback regarding our products. We’re glad to hear that you had a positive experience with the medication. Regarding your recent refill, it appears that your prescription was enrolled in auto-refill, and you were billed three months after your previous order. We apologize for any confusion or inconvenience this may have caused. Please know that you can control the frequency of your auto-refill orders, as well as the billing and shipping dates, to better fit your needs. Please also note that this prescription is now out of refills and will require a new prescription/order for your next fill. Yours in Wellness, The Tely Team.