AgentFriday
Great integration support
I've done many integrations, and it seems good support is harder and harder to come by. Telnyx support has been very quick to respond, and very helpful.

Telnyx is a global connectivity platform delivering carrier-grade communications and advanced Voice AI on a private, cloud-agnostic IP network. Its Voice, Voice AI, Messaging, Numbering, Video, Wireless, Fax, and Identity solutions are powered by intuitive RESTful APIs and its award-winning Mission Control Portal. From AI-driven virtual agents and automated call workflows to feature-rich contact centers and in-app communications, Telnyx tackles real-time interaction needs at every scale—with 24/7 in-house engineering support. As an internationally licensed carrier, Telnyx provides secure, high-fidelity connectivity while democratizing access to next-generation voice automation and global communications.Telnyx Voice AI gives businesses the power to deploy natural, responsive, and cost-efficient voice automation at global scale. Built on top of Telnyx’s private IP network, our Voice AI stack delivers ultra-low latency audio streaming, real-time speech recognition, dynamic conversational logic, and lifelike text-to-speech—without the fragility of public internet routing. Whether you’re replacing IVRs, building AI agents for sales and support, or routing calls with intelligent self-service, Telnyx provides the tooling, reliability, and global carrier footprint needed for production-grade voice automation. Direct cloud integrations, flexible APIs, and 24/7 engineering support make it easy to launch, optimize, and scale AI-driven voice experiences anywhere.Telnyx’s Voice API powers crystal-clear calling and advanced call control for modern applications. Developers get granular programmability—from SIP trunking and number management to intelligent call routing, recording, conferencing, and real-time media streaming. Because it all runs on Telnyx’s private IP network, customers benefit from enterprise-level quality, security, and uptime without carrier complexity. Whether you’re building a feature-rich contact center, enabling in-app calling, or standing up global voice inf
Telnyx (telnyx.com) has 631 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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AgentFriday
I've done many integrations, and it seems good support is harder and harder to come by. Telnyx support has been very quick to respond, and very helpful.
Ben
Thought the company was different then all the others, but unfortunately they are not. Customer service takes more then 2 weeks to respond. Here on Trustpilot they respond in 2 days, if they did that with their constumer service, I would still have been a customer.
Response from TelnyxAug 11, 2026
Hi Ben — We appreciate the feedback and take it seriously. We've searched our support system for tickets under your provided email and provided full name and weren't able to find any records tied to that email address or name. There is also no record of a Telnyx account under that name and email address. It's possible messages to our support team were sent from a different email address. We'd genuinely like to understand what happened and make it right. Could you reach out to us directly at [email protected] (or reply to the request on Trustpilot with the email address associated with your Telnyx account)? We'll prioritize getting this resolved quickly once we can locate the original request. Thanks for giving us the chance to look into this.
Matías J.
I had an issue with my Google Authenticator app, and the authentication code for my Telnyx account disappeared, preventing me from logging in. I reached out to the support team, and they helped me regain access within 24 hours. They were fast, professional, and very helpful throughout the process. Thank you for the excellent support!
Alex H.
Communication is so important for IT in 2026 that you really can't avoid it, and Telnyx makes it really easy for our accounts to be verified and working, with clear, actionable lists, after that, all their documentation examples works, making it a breeze to get going, I went in production the day after my account was approved, which itself took maybe a day. This is two aspects I struggled with competitors while Telnyx never left me wondering what I was supposed to do to integrate their services, most competitors make this a complete hassle.
Patrick V.
They will ignore your support requests for a month and stop responding to messages. If they would at least respond to me, I would give them 2 stars. Not sure how a company can possibly operate like this and not be bankrupt within a year.
Response from TelnyxAug 10, 2026
Hi Patrick, Thank you for your honest feedback. Your branded calling submission has been stuck due to an issue on our side — not anything you did wrong. The 3-5 business day estimate we gave you was missed, and the follow-up communication should have been much better. I've personally flagged this with our engineering team for escalation purposes. We will continue to update you on progress in ticket #480954 as progress is made avaialble.
Eduardo P.
Our experience with Telnyx has always been great. Every time we’ve needed something, the support team has been quick to answer and resolve all of our requests.
James N.
The issues that I brought up were escalated very quickly, and then the backend team was very knowledgeable and quick to get responses to me and help me fix my problem, but there still is the outstanding issue of trying to hook up the eSIM number to use in conjunction with iMessage.
Vincent S.
Telnyx has been absolutely wonderful so far in terms of communication and service. Very glad to have switched over from twillio for better pricing, only to find better customer service as well. Very pleased.