Paul
onboarding not working
guys you need to sort out the onboarding process - I am a new customer who has added a card to join (Paypal) and now you have disabled that and just left me with Bitcoin as a payment method? Email 2 (2mins later) Our review of your account details by our team found that your account doesn't meet our credit card safety and chargeback protection guidelines. As a result, credit cards and PayPal are no longer eligible payment methods for your account. You are welcome to attempt the remaining payment methods. Email 1: On review of your account details, your credit card has been accepted. You may proceed to the Telnyx Mission Control Portal to make a payment.
Response from TelnyxJun 14, 2024
Hi Paul, Thank you for bringing this to our attention. We have every customer on our platform go through a KYC process before we accept their form of payment on the platform. We sent this KYC request on 6/13 to the email you provided but we did not hear back which resulted in a failed payment. Our backend engineers made a change to your specific account to allow subsequent payments to go through. Please retry applying a payment when you get the opportunity. Please ensure to reach out to [email protected] if you encounter any technical issues or [email protected] if you have any issues related to billing on our platform. We look forward to working with you!