TelnyxReviews of telnyx.com

Response from TelnyxSep 25, 2026

Hi Andras, Thanks for taking the time to share this feedback. Based on what we can see from your account activity, the signup and account creation itself completed without errors, but I can see you spent significant time stuck waiting on the account upgrade page — multiple visits totaling over 15 minutes with little visible feedback while our verification checks ran in the background. The page should communicate what's happening and how long things will take, and right now it doesn't do that well enough. Your frustration with that experience is completely understandable, and it's something we're actively working to improve. Regarding verification: our records show your identity documents were submitted once and accepted within a few minutes. I don't see repeated declines in your account history. That said, if your experience was different from what our logs reflect, I'd genuinely like to understand where the gap is — there may be a part of the journey we're not capturing. If you're open to it, please reach out to us at [email protected] with the subject line "Attn: Trustpilot Review" and I'll personally look into it. On the dashboard UX issues you mentioned — tables overflowing and screen flickering — I've flagged these with our product team. Specific examples like yours help us prioritize fixes. I'm glad support was able to help with your account deletion request quickly, but I'm sorry it came to that point. If there's anything we can do to make this right, we'd welcome the conversation.

Response from TelnyxSep 22, 2026

Hi Fernando, We've reviewed your full support history. Here's what's happening with each of your cases: Your Mexican number order is a backorder — the specific number you requested is not currently available in our inventory, so it needs to be sourced manually. This isn't a documentation or regulatory issue: your requirement group was approved on September 16th and all required documents are on file. The replacement order is active in our queue and has been assigned to an agent who will provide updates through ticket #687057. The original order was cancelled because it entered an exception state, but your approved requirement group carried over to the replacement — you don't need to resubmit anything. Your Spanish number was delivered on September 12 and is active on your account. Our investigation confirmed the number is routable on the Spanish network — we tested it by assigning it to a test connection and placing an inbound call from a Spanish mobile, which connected successfully. The issue you're experiencing with inbound calls appears to be on the LiveKit configuration side. If you send us a recent failed call example with the calling number and timestamp, we can trace it on our end to confirm where the call is stopping. The US number (+1 707 549 1750) and the deleted UK mobile number both show as orders placed from your account on September 21. The US number is currently active and assigned to a messaging profile. The UK mobile was deleted the same day. If you didn't intend to place these orders, we can cancel the active US number and refund the charge. You shouldn't have needed to open multiple tickets to get a clear status update on your Mexican number. The order is in progress and you'll receive further updates on ticket #687057. Please let us know if you have any other questions. Regards,

Response from TelnyxSep 21, 2026

Hi Team, We'd like to look into what happened, but we aren't able to identify your account from this review. We have requested more information from Trustpilot so we can locate the support experience you are referring to. That will let us pull up your ticket and chat history and see where the response time fell short. Looking forward to working with you to resolve this.

Response from TelnyxSep 21, 2026

Hi David, Thanks for the feedback. I looked into your account and I can see where we let you down. Your call forwarding was blocked by an old verification flag that shouldn't have been sitting open as long as it was, and nobody reached out to close the loop — that's on us. That's been cleared as of September 17th and forwarding should be working now. I also see there was a login error on September 9th when you tried to access your account — that was resolved the same day. Please reach out if you have any other questions. Regards,

Response from TelnyxSep 15, 2026

Hi Guesdon, Your French number order was declined because the contact name on the order didn't match the name on the ID or the proof of address you submitted. Our review system also flagged an address mismatch between your ID and the service address. The bigger issue you raised is that the rejection reasons weren't communicated to you clearly and quickly. That's a fair criticism — you should have been able to see why each document was declined without having to chase support for answers. We're actively working on surfacing rejection reasons in real time so this doesn't happen again. I also understand you've requested to close your account, and I can see that request is being handled in ticket #666215. If you'd like to give it another try, you can resubmit with consistent naming across your contact details, ID, and proof of address, and the order should go through. For KYC-specific questions, you can also reach out to [email protected]. Please let us know if you have any other questions. Regards,