TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comJan 28, 2019

Hi there, The rates we have on the website reflect the costs on the international market. We're working constantly to lower the costs, and thus to automatically drop the rates. Meanwhile, we have some GREAT NEWS! You have managed to collect 3,030 Thank You points in your account thanks to your activity. Please convert them yourself into $30.30 Voice Credit for free calls. Congrats and thank you for being with us! Steps: 1. Log into your account 2. Go to My Information tab 3. Tap "Convert" in the Thank You points section, and you'll automatically get the credit converted and ready to use.

Response from TelephoneKenya.comJan 3, 2019

Hi Dee, The rates are established according to high quality routing we choose and other international costs. As you know by now, we have no hidden fees, and make no comprise about connection quality to get the minimum rates on the market. But we can assure you they are really competitive and economical. Plus, you can get free credit in several ways: -Thank You points for your purchases. You've managed to collect 890 at this point, which means that when you reach 1000 you can convert them yourself into $10 Voice Credit for your free calls. -Thank You points when you recommend the service to your friends. For example, if you invite 2 friends by email from your TelephoneKenya account. Go to My Information tab, Thank You points section on the right, and send invites to your friends with your referral code. When 2 of them place their first order you automatically get 1000 Thank You points worth $10 Voice Credit. -Subscribe to get offers by email. Log in and look for the orange button "Get Offers" down the homepage on TelephoneKenya.com. Tap that and follow the next easy step. We have constant bonuses and discounts for you. -Get free credit or other giveaways on Facebook: https://www.facebook.com/telephonekenya/ Hope that helps! If you need our help with any of the above, please don't hesitate to get in touch: https://telephonekenya.com/contact

Response from TelephoneKenya.comDec 11, 2018

Hi OCHWILA/PATRICK, Thank you for your review! 1. The price reflects the relation between quality and market price. You can win free credit in at least ways: -You get Thank You points for your purchases (you currently have 126. when you reach 1000 you can convert them yourself into $10 Voice Credit for free international calls. -Facebook giveaways -Recommend friends and for 2 you get $10 Voice Credit as a gift: https://telephonekenya.com/thank_you_points -If you're subscribed to "get offers" you'll receive regular offers by email. 2. If you send Mobile recharge to the wrong number, and that number exists, there's a limited time span we can cancel / void your order: before we got the transaction processed (when it bears the status "Pending" in your account). Once we have it processed and it leaves our domain, we are not able to retrieve the amount. That's the policy of mobile recharge processors and banks, our partners. Please double check your prepaid number before you make a top up abroad. Thank you for your understanding!

Response from TelephoneKenya.comFeb 26, 2019

Hi michael, You have now managed to collect 643 Thank You points in your account. Once you reach 1000, you can convert them yourself into $10 Voice Credit for your free calls. ;) More: https://telephonekenya.com/thank_you_points Also, you can get free credit by recommending the service to friends, using your account. See HOW: https://telephonekenya.com/thank_you_points Hope it helps, thank you for your feedback!

Response from TelephoneKenya.comOct 18, 2018

Hi Charles, Thank you for your review. We've checked your account and could see that all texts were sent. Please consider the major factors influencing the reception of the SMS. In case the number you are sending the SMS to is switched off or out of coverage area or on a location with a weak signal, the SMS will stay on "pending" status until the other party switches on the number or gets to a location with a strong signal.