TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comAug 29, 2017

Hi Elizabeth, That would be easily solved if you used the calling app of TelephoneKenya.com, called KeepCalling. You can find it on App Store and Play Store and it's free to install in your smartphone. If you go for it, check Set Caller ID in the menu, and you can set up for your phone number to display on the screen of the person you call. Hope it helps! Tell us how it goes!

Response from TelephoneKenya.comJul 6, 2017

Hello, Thank you for your feedback. In order to improve the quality of your calls in the future, please use the star Rating feature available in your Account Activity. By rating each call you can influence the quality of your future calls. We also have great news for you: the rates to call Kenya are 17% lower in July! Take advantage of this offer to call your loved ones cheaper by July 31. Your TelephoneKenya team

Response from TelephoneKenya.comJun 26, 2017

Hello, Thank you for reporting your issue to us! Your call quality depends very much on your Internet connection, so please make sure you benefit from the best connection or try different connections if you have the possibility to do so. You can also try placing calls using an Access Number, to see if the problem persists. You can find an Access Number close you your location on this page: https://www.telephonekenya.com/access_numbers_voice. You need to first dial the Access Number and then the destination number, when prompted. Your TelephoneKenya team

Response from TelephoneKenya.comJun 6, 2017

Hello, Your call quality depends very much on your Internet connection, so please make sure you benefit from the best connection or try different connections if you have the possibility to do so. You can also try placing calls using an Access Number, to see if the problem persists. You can find an Access Number close you your location on this page: https://www.telephonekenya.com/access_numbers_voice. You need to first dial the Access Number and then the destination number, when prompted. Your TelephoneKenya team

Response from TelephoneKenya.comJun 6, 2017

Hello, Thank you for your feedback! Our rewards program is still going on. You currently have 975 Thank You points in your account. When you reach 1,000 points, you'll be able to convert them into $10 free Voice Credit. We also offer a calling smartphone app, available for Android and iOS devices. The app is called KeepCalling and is free to download. Just log in using your TelephoneKenya account and you'll be able to call the contacts saved in your phone using your TelephoneKenya balance. Please make sure the numbers you are calling are saved in international format. Your TelephoneKenya team

Response from TelephoneKenya.comMay 23, 2017

Hello, Thank you for your feedback. Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available. Your TelephoneKenya team

Response from TelephoneKenya.comMay 5, 2017

Hello, Thank you for taking the time to review our service! We'd like to reply to some of the points you've raised: 1. Monthly Plan minutes only roll over if you manually renew or change your plan before the usual billing date 3. You have 2 cards saved in your account, which means the CVV is saved there as well. The only thing you need to add when placing an order using a saved card is the expiration date 4. We have great news for you! Because you've placed many orders on our website in the past, you now have 1,433 Thank You points in your account, that can be converted into $14.33 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Your TelephoneKenya team

Response from TelephoneKenya.comApr 27, 2017

Hello, Please consider the fact that we round each call by the minute (if your call lasted for 5:30, you will be charged for 6 minutes). We can assure you you are only billed for the connected calls that you can find on your call history. Thank you for your understanding! Your TelephoneKenya team