TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comMar 27, 2019

Hi dear Skay, The rates are a reflection of market costs, and include the high quality routes parameter. Quality routing has a different price than low quality ones. When the costs go down, rates go down automatically. There are ways to get free credit, as you know: 1. Thank You points for your purchases. You have managed to collect 756. Don't waste them. When you get to 1000, please remember to convert them into $10 Voice Credit for free international calls, if you stay active. 2. You can get more Thank You points in the near future by recommending a friend, as you've done in the past. Once he/she places his/her first order with telephoneKenya you get 500 points. 3. Join the Kenyan community for giveaways: https://www.facebook.com/telephonekenya/ Thank you for your understanding!

Response from TelephoneKenya.comMar 12, 2019

Hi Bonface! Since you're calling mobile numbers in Kenya, the rate is 11.9 ¢/min, which means you get around 42 minutes for every $5 you purchase. We are BBB labeled for fairness and transparency, so there's no way we can afford to "play" with balance and rates. Please be assured that we constantly work to provide the best possible rates by lowering costs. The current rate is a reflection of the costs and the high call quality. Thank you for your understanding!

Response from TelephoneKenya.comOct 29, 2018

Hi Irene, The market is dynamic. The rates go up and down influenced by the costs on the global market. Every time the costs go down we also lower the rates. That is 100% an automatic fact. We try to help our customers by offering Bonuses and Thank You points. And we have some GREAT NEWS! You managed to collect 2,850 Thank You points in your account. Please convert them now into $28.50 for your future FREE international calls. Go to My Information tab in your account and tap Covert in the Thank You points section. Hope you like it! Thank you for being with us!

Response from TelephoneKenya.comSep 18, 2018

Dear Nicholas, Unfortunately, the mobile recharge has been successfully processed and the credit has been added to the phone number you chose - a valid one, even if it was not the one you wanted. Please note that once you complete payment on the website, the credit is sent immediately to the number chosen and it cannot be retrieved or forwarded. We would also advise you to please double-check the number on the checkout page before proceeding with payment because as it says on our website "TelephoneKenya.com is not responsible and will not offer any refunds for any loss you may incur in case of mistyping the recipient's phone number, choosing the incorrect operator or entering incorrect information." We appreciate your patience, TelephoneKenya.com

Response from TelephoneKenya.comAug 2, 2018

Hi KD, We have investigated the situation per your feedback, and of all the SMS sent via our system, only 2 had issues due to rejected number format. All the rest of the SMS that were undelivered had issues on the operator's side (the receiver's local operator). So, please suggest the person you're sending SMS to, to check that issue with his/her local carrier. Thank you for opening the topic, and for your understanding! Keep us updated on the case.

Response from TelephoneKenya.comFeb 12, 2018

Dear Tabitha, Thank you so much for the kind words. Small request: maybe you can change the rating, since the 1-star rating would mean that you are not happy with our service and your great review says the opposite, which would be reflected in a 5-star rating. Thanks and keep in touch! TelephoneKenya.com Team

Response from TelephoneKenya.comNov 20, 2017

Hi Francis, Thank you for letting us know about the situation! We'll look into it and come up with the results by email. Some good news meanwhile! You've collected 920 Thank You points in your account. When you reach 1000, you can turn them into $10 Voice Credit for international calls. The credit never expires! Keep in touch!

Response from TelephoneKenya.comJun 26, 2017

Hello, Thank you for reporting your issue to us! Charging before a call is answered should not occur, but just in case there should be a system error, please let us know if this ever happens again by contacting our customer service team as soon as possible. Your TelephoneKenya team