TeikametricsReviews of teikametrics.com

What went wrong with Teikametrics was primarily the lack of support and communication during a critical period. After onboarding, my representative went on vacation, leaving me without assistance when I needed guidance. By the time she returned, we had a conversation about their offerings which I was no longer interested, I had lost interest in their offerings. This misalignment led to a financial loss of $5,723.43 still trying to come out of the hole from money being taken. To improve, Teikametrics should ensure that every client has access to dedicated support throughout the onboarding process, regardless of individual representative availability. Implementing a clear communication plan and providing interim support during absences could prevent misunderstandings. Additionally, the company should enhance transparency around cancellation and billing policies, ensuring that clients are fully aware of any charges and that refunds are processed promptly, especially for small business owners who rely on these funds for their operations. Ensuring better support and clarity would significantly enhance the user experience and build trust with clients. *July 30th 2025 Teikametrics reached out to Hydr8 Organics; Hi Lalonie, Firstly, thank you again for taking the time to speak with me today. I truly appreciate the opportunity to hear your concerns directly, and I’m deeply sorry for the frustration and disappointment caused by your experience. It’s clear that we let you down, and I take that very seriously. While the incident occurred nearly 11 months ago—making it difficult for me to take retroactive action with our finance team due to the way our accounting records are closed—I want you to know that I remain committed to making things right in any way I can. The Trustpilot review you left is meaningful and has real consequences for us. As a founder who is personally working hard to improve our customer experience and rebuild trust, I can tell you that each negative review has a significant impact—not only on our team morale, but also on the long-term growth of our business. Your review, though understandable, reflects a situation that is no longer representative of how we operate today. That’s why I’m reaching out with this sincere request: If you would consider removing the review, I’d like to offer a $250 Amazon Gift Card as a gesture of goodwill and appreciation. I realize this won’t undo the past, but I hope it reflects our seriousness in making amends and underscores how much we value your voice. Additionally, if you’re open to it, I’d love to help your brand in a more tangible way. I reviewed your listings briefly and noticed some opportunities to optimize content and imagery. If you can share your monthly Amazon and Walmart volumes, ad spend, and growth goals for 2025, I’d be happy to offer some strategic recommendations. No strings attached—just support from someone who wants to see you succeed. Thank you again for your candor, your time, and your consideration. Warm regards, Alasdair Hydr8 Organics Response Hello Alasdair, I appreciate you taking the time to discuss the situation at hand. I also appreciate the offer of a $250 gift card and your willingness to provide recommendations based on the information I send you. The money taken from me, leaving only $18 in return, is not Teikametrics' money; it is Hydr8 Organics' money. Your accounting records do not relate to the funds owed to my company, regardless of how long it takes to receive them. I will keep detailed records of what happened; no company should have to experience this. Trustpilot reviews reflect people's experiences. I would have been more detailed, but due to character limits, I couldn't express the full extent of the situation. I was excited to meet you, assuming you genuinely cared about your company and its representation. I was willing to take the review down, but Alasdair, you have insulted me by taking $5,723.43 and offering me a gift card of $250 along with recommendations for my business. If nothing else, ensuring that people are aware of what could happen before doing business with Teikametrics is important to me, so they can make informed decisions when choosing to engage with your company. Please continue to improve customer experience and rebuild trust. Remember that your team is only as good as you. It's essential to ensure that you're running your company correctly—the oil flows from the head down. When you truly care and do what's right, others will follow; if not, your company will reflect those choices. No amount of money can buy good character, and at the end of our lives, the impact we've had on others is all that will remain.

easy to use , the videos are very helpful , I wait to see if there is a real advantage for the sales and the ppc ads . the customer service can be faster for issues , its take too long to get an answer nd have the issues fixed

I'm a big fan of Teikametrics. I've been using it to manage the ads for my brand on Amazon since about 2019. In that time the platform has changed a lot to keep up with all the changes of the marketplace and stay competitive within the space. Of course, there is a learning curve like with anything when you start using a new tool but they do a good job of guiding you through the set up of your campaigns via their documentation and their support team is very knowledgeable for any questions. They have a great response time in getting back to you via chat too. When they managed my ads, my ROAS ranged from 2 to 5 with very little involvement from me. I loved that everything was pretty much automated once the set up was complete. Funny enough, I actually left for about a year and hired an agency to run my ads and found that Teikametrics was actually much better at running my ads than the agency so I'm officially back again. Definitely recommend it to anyone wanting to take the guesswork and the manual work out of managing their Amazon campaigns.

So far the tools have done everything I was hoping they could do. Super excited to see what happens over the next months.

Provided great insight into our Amazon ads spend and recommendations to constantly improve our RoAS and other important updates on inventory and BSR

I was really impressed with the level of customer service offered by Teikametrics. I had a number of pretty detailed questions on how the AI worked and the team always came back to me with equally detailed answers very quickly. The tool is easy to use (at least if you have a decent knowledge of ads) and I saw an instant improvement in my PPC campaigns. It was far too early for this to be from the bid management, so I hypothesise this had something to do with the smart campaign structure (but this is just a hypothesis). I've worked with larger providers, some of which charge an arm and a leg for their software. I think Teikametrics offers a really good alternative for advertisers looking for a quality tool but can't afford the ridiculous price point charged by said providers.

Easy platform to use and allowed us to make our Amazon spend much more efficient, whilst also helping to scale previously underperforming campaigns.

The best solution for bidding on Amazon Ad. I reduced my ACOS from 30 to 12%, Yes 12% for more than 4 months. Very recommended