Marquerite L.
Takes to long to get here i ordered two…
Takes to long to get here i ordered two weeks ago a d they won't give me my money back because it will be delivered after I get off it was for work
Response from Mina TeeDec 18, 2020
Hi Marquerite, We are really sorry to hear that you are not satisfied with our service. When you wanted to cancel your order, the item was in production and we informed you that we can not process the cancellation because it was over 12 hours since the order was placed. We are really sorry that we just followed the policy but did not understand the inconvenience you were going through. However, the item is on its way to you and we hope you can receive it by following this tracking link: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=92748909901441543401144753 Due to the current lockdown and the highly busy season, delivery time may be a bit longer than normal. We kindly ask you to be patient and please rest assured that we are doing our utmost to ensure as little as a delay as possible to you. We do our best to properly handle customers issues, but your concern was not handled properly. Going forward, we are going to take steps to ensure that this situation does not happen again Should you have any questions regarding your order, please do not hesitate to contact us. We hope you enjoy your holidays and stay safe! Kind regards,