teelaunchReviews of teelaunch.com

I'm not sure why this many people are talking trash about the customer service. It's amazing and they usually reply in less than 24 hours.

HORRIBLE! This company used to be really great. Then they changed up their website and nothing works. There is NO customer service. There is no way to contact anyone. I have SEVERAL orders that I got charged for and the customer never received. Money out of MY pocket! I can't get a refund for the orders. I can't get a hold of anyone at TEELAUNCH. There is no way to file a ticket and get someone to respond to me. VERY FRUSTRATING!

This company has ripped off 3 of my copyrighted t shirt designs that I sell on etsy.com. In the process now of suing them.

This company is crap. Customer service sucks. I sent 2 different emails since october last year no respond from them at all. Adios teelaunch, time to look for another pod supplier.

We have had to drop Teelaunch from multiple stores we were using them for because they were sending barely dyed products to our customer base. Our last product was supposed to be black and our customer provided images of a dark green. Blue is old and pale. The red appears orange juice orange to customers. They argue when you complain how difficult it is getting inks right and making it look like we are the bad ones. We would settle for a faded off black or vintage looking shade of anything. Everything is way off. Maybe they do a great job for people who churn in more orders. But how do they expect us to sell 1000’s of inventory if they don’t please the initial customers we have? Today we learned that our last order was correct but the customer’s box received a “reject” sticker on the side. What is this? This company is going to fold if it continues this way. They start out great which is why you see the five star reviews on here but after a few months if you aren’t selling in the masses, they start mailing your customer faulty items. The excuse on the blankets was “they wouldn’t be soft with deeper dye,” so I guess Teelaunch has never heard of Pusheen, Target, Hello Kitty, Baby Shark and the many well made blanket companies. We didn’t want to ditch them because people loved the shower curtains but we had to. Here’s a single one star review for the many sales we lost and multiple one stars we got. Hope you enjoy it because we aren’t independently wealthy like you are at Teelaunch and maybe if you lose sales for what you do harming shops’ business, you can now relate to us.

If you want to use this app for your business think twice. production time is too long. I've placed an order for a customer on 16 Nov it took them 2 weeks to print a mug and another 2 to deliver so that order arrived on 15 Dec and the worst part after all that waiting it was broken and even the print area wasn't placed properly and there's no time for replacement before Christmas and when I applied for refund they refunded the product only so I have to pay for shipping for damaged goods!

I'm new to Teelaunch, and I had many questions; the customer service support is great; Kristy has been a big help in answering my questions. Very happy!

Takes them two weeks to produce and ship a simple luggage tag to the US. Awful.