The Golf ClubThe Golf Club is located in Austin, Texas in the beautiful Texas Hill Country. Specifically, we are located at 1315 W. Ben White Blvd., Austin, TX 78704. Please come visit our showroom and see the wide assortment of New and Used or Pre-Owned Proline Golf Equipment. You can also take a peek at our store by visiting us on Google Maps.
The Golf Club (teegolfclub.com) has 369 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 87 reviews with 1 star · Clear filters
BCap
Ordered/paid for an item that showed as "in stock." Received an email that the order was queued up for shipping and then a few days later was told the item is backordered until September. I wasn't able to fulfill my order and lost a week waiting for the item to ship, only to be told it wasn't in stock. This is unacceptable. I won't order from this website again.
Virgil S.
Took 6 weeks. Came with the wrong shaft. I ordered senior graphite shaft and it came with a reg flex steel. Boo!
Daniel St J.
Ordered two replacement Ping irons which stated would need 2-3 days to fulfill. They Promptly billed me for my order yet two weeks has gone by and nothing has shipped. Most companies do not bill until the items have shipped. I haven't even gotten an update on my order since I was billed. I'm writing this review because I received an email asking me to provide feedback.
Taylor M.
I found out 3 weeks after my order was made that the item was out of stock ..
Gary
very poor! I placed an order for two pair of Footjoy pants on June 9th. I finally received one pair on 6/21st. I just spoke with FEDEX to learn that the second pair was sent to an incorrect address, Hopefully, I will receive them next week. How incompetent!
suzue S.
it has been 14 days since the order and it hasn't arrived nor no update notice
Steven M.
VERY DISREPUTABLE COMPANY HERE'S AN UPDATE! - the owner read the review and called my cell phone. With NO effort to have a conversation nor hear why I posted such a negative review, he proceeded to ACTUALLY BERATE me on the phone!!! Trying to justify why they behaved they way they did, calling me rude, and just ranted at me. When he finally allowed me to say something, he just cut me off again, yelling and berating me. No wonder his employees do not reach out to customers who do not have a good experience. Instead of a reasonable conversation and maybe finding an understanding, he just wanted to yell. You accept an order from a golf travel bag, showing the color, confirming in stock, send a confirmation, another email saying "awaiting shipment". Then, a few days pass, and you send another email saying "payment refunded". No explanation, just probably took my order, prob shipped the goods to someone else, realized no stock, and just said here's your money back. I would NEVER EVER buy from this company again. With so many choices, why would I deal with a company that will screw me around, and not even have the courtesy to say sorry, how can we help you.
Response from The Golf ClubJun 12, 2017
Mr. Melzer, Upon speaking with you on the phone today. I realize that my customer service agents acted totally professionally and appropriately with your order. I state in your most scathing review that we never communicated with you regarding your order being out of Stock. This is completely false. Additionally, my representative indicated that you were a totally unreasonable customer who spoke condescendingly to him on the phone. I found this to be accurate as well. You are not a very kind person. I am not sure why you feel it is appropriate to speak with others in the way you do. Did you mother not teach you any manners? Anyway, once we realized your "Closeout Product" (which are always on limited availability) was no longer available, we called you immediately and offered you the avail;able colors. Or, a full refund. When you angrily hung-up on the representative, we immediate refunded your account. It was refunded the first business day after the Holiday Weekend. We thought our business had concluded until you decided to take it upon yourselves to give the world your inaccurate opinion of The Golf Club. Obviously, we cannot make every customer 100% happy. But, we feel we did everything in our power to fulfill your order properly and professionally. I am not sure how we "Screwed you around" since you receive your refund so quickly. Thank you, The Golf Club
Holly
Item was shipped to mailing address, not shipping address. Had to call each day to ensure item was rerouted to shipping address. Was told item was rerouted and would arrive on time to use on a trip - assurances were received. Item had to be sent back to manufacturer because shipping could not be re-routed on time, as thought. The Golf Club took no responsibility and responded it must have been the manufacturer making the mistake. Not enough pro-action to change address. Would have preferred an additional product sent immediately to replace rerouted product and have original product sent back to manufacturer. Very disappointed.