DS
The Golf Club has been unresponsive to …
The Golf Club has been unresponsive to my request to return a pair of golf shoes that did not fit. I am stuck with the shoes.

The Golf Club is located in Austin, Texas in the beautiful Texas Hill Country. Specifically, we are located at 1315 W. Ben White Blvd., Austin, TX 78704. Please come visit our showroom and see the wide assortment of New and Used or Pre-Owned Proline Golf Equipment. You can also take a peek at our store by visiting us on Google Maps.
The Golf Club (teegolfclub.com) has 369 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 87 reviews with 1 star · Clear filters
DS
The Golf Club has been unresponsive to my request to return a pair of golf shoes that did not fit. I am stuck with the shoes.
Mary Lou P.
Needed to send one item back and after 2 requests never received the return paperwork. Will not reorder for this reason.
Derek
Correspondence on my order was simply below average, and more importantly, the time it took to receive my order was far too long than I would ever expect a customer to wait. Will not recommend or do business with this company again.
mg
Definitely would not suggest doing business with this company. I received the wrong shaft on the golf club I ordered and I did not receive the club golf cover. Upon receipt of the item, I immediately contacted the owner / customer service and let him know that I desired to return the item and I was going to order the item from another company. I requested an RMA / Return shipment label. Instead of sending me the return shipment label, I was sent a head cover. I contacted customer service / owner again and requested the Return Shipment Label as most respectable companies provide with no questions asked in many cases. Never received the Return Shipment Label (nor even a response) so I had to put a hold on the credit card charge and shipped it back to The Golf Club at my own cost. I requested a credit to my account for the shipping cost, but I have been ignored for roughly 3 weeks now ... still no response! I looked up this companies BBB records and I found that there are unresolved issues with other customers as well. Bottom line, I would not recommend doing business with this company as satisfying the customer is not the first priority ... and I will share my unsatisfactory experiences with others as well!
Jennifer W.
I did not have a good experience with my order from you. I ordered 5 shirts for my husband's birthday, 9 days before it. I received one really quickly. I got a message that one of the of the shirts I ordered was not available in the color I chose. I was offered a different color and agreed to get it. My other 4 shirts were delayed being sent and did not arrive in time for his birthday. On top of that, the replacement shirt that was offered was not even in my second shipment, although your system showed it was shipped. I had to reach out to you to get it sent out, even farther away from his birthday. After everything was received, my husband did not like 2 of the shirts. I called and found out I have to wait for an RA# and send each back to 2 different places, plus pay for 2 different packages of shipping. I do a lot of online shopping and this is the worst return policy I have experienced. I will not be ordering from you again.
robert B.
10 dollars for shipping, NEVER AGAIN
Response from The Golf ClubJul 12, 2017
Hello Mr. Burns, Yesterday, we received a negative review on Trust Pilot from you stating, "10 dollars for shipping, NEVER AGAIN". We were wondering if you had our company confused with someone else. As you can see from your order history, you were only charged $6.00 for shipping for your order. I understand that many companies offer free shipping for orders. And, we offer free shipping for orders over $99.00. But, your order was for two pair of socks. The order was for a total of $31.98. If you had exceeded the $99.00 limit, we would have gladly shipped the items at zero cost to you. We are a small company in a increasingly difficult industry. We are just trying to stay employed. Although, your feedback is valuable and we take it very seriously, we feel that we did everything as a company to ship your order quickly and efficiently. But, reviews like yours influence buying decision from customers. We would ask that you edit your review to be more positive if you feel you may have incorrectly reviewed our company. Thank you, The Golf Club
Caleb H.
Terrible custom service response time, it has been almost a month and I still haven't received my golf club. Spend your money somewhere else.
James T.
I would like nothing better than to give a 5 star review. I called and was told it was shipping In a few days. Later I have tried the chat. .. no response. Phone call never returned.Email not returned. Ordered a putter on June 25th. July 9th as I write this nothing. Not sure if the putter will ever show up.