Orthodontist O.
No replacement charger
We order about 25 for the dental office that we work at. Multiple of the chargers never worked. When I contacted the rep who sold them to us, they said that you don't sell just the charger. I asked what can we do to fix this problem. I was informed that I would have to send the charger along with the radio back and that it can take up to a few weeks to replace. After spending the amount of money that we did, that was not the answer I was looking for. We use them and they work just fine, but not everyone is racing over to use the chargers. I wish that you sold just the chargers or have a replacement plan that I don't have to send the radio in as well.
Response from TechWholesale.com Motorola and Kenwood Two-Way RadiosFeb 5, 2019
Thank you for your review. We pride ourselves on perfect customer service. I'm so sorry to say that, in some cases, the manufacturer requires that the radio and charger be sent back together. This is quite rare, but when needed, the replacements are sent the moment received. This exchange is as swift as we can possibly make it, and usually complete in 2-4 days depending upon location. Please let us know if there is anything we can do to help correct this.