Antonia
2nd review
2nd review: customer service sent an email reply that was not at all helpful or useful and did not solve my problem. It is as if whoever responded did not bother to read what I wrote at all because after having stated that I performed all of the suggested troubleshooting steps that did not at all work, the response to my issue was to basically refer to the online faq and perform the said failed troubleshooting steps again! Then twice in a row I received a text message saying access wireless will be calling me shortly. Waited and no phone call ever came- that was 2 days in a row! It is close to 3 weeks now (since Oct 4th) not being able to make or receive phone calls even though my account states that I indeed have minutes and my experience with dealing with customer service has been beyond horrible! This is ridiculous to have to go through such a thing especially since I paid!
Response from Access WirelessOct 20, 2026
We're very sorry to hear about your experience and the ongoing issues with your phone service. We understand how frustrating it must be to go without the ability to make or receive calls, especially after paying for service and repeatedly reaching out for assistance. We sincerely apologize for the unhelpful responses and missed follow-up calls. This is certainly not the level of service we want our customers to experience. We'd like the opportunity to look into your situation further and help get this resolved. Please reach out to our customer support team and reference your previous interactions so we can review your case. Thank you for your patience, and we apologize again for the inconvenience. Access Wireless Team