Cindy B.
Poor communication and only partial refund given for no services provided
I took the 1 hour intro course on 1/21 and decided to enroll in a training. They set the expectation that I would get an email with further scheduling and class details but I didn't receive any communication other than the receipt of payment for $349. I had to email twice to get a response on 1/29 with this schedule offering for the weekends I needed. Weekend Batch: Feb 27 – Mar 7 | Evening | 7:00 PM – 10:00 PM EST Weekend Batch: Mar 28 – Apr 5 | Morning | 9:00 AM – 12:00 PM EST Weekend Batch: Apr 25 – May 3 | Evening | 7:00 PM – 10:00 PM EST I asked for clarification on what days were included since the range was unclear if it would be a Fri, Sat, Sun or just Fri, Sat etc. The email chains went back and forth and I finally asked for a refund on 2/3. On 2/27 I received an email with my cert for the class I took on 1/21. I replied to the email asking for my refund again. I received no response, just a refund notification on 3/6 for the amount of $338.58 due to a currency conversion. I paid in USD and I asked for a refund in USD. They informed me this was a $10.42 transaction fee. Transaction fees are not noted in the refund policies for this organization.

