TeazysReviews of teazys.com

We were originally alerted to the “fact” that our shipment had arrived, when it, in fact, had not. Teazy quickly offered to replaced the item or issue a refund. All we had to do was to fill out a form and return it, which we did. The day after going so, the item arrived - four days after we were originally notified of its arrival. We quickly notified Teazy. Happy customer.

Drop shipped "Pet Gravity" boxes, absolutely horrible customer service. They marked my package as "In Transit" on their website's built-in tracker. USPS tracking data said they lied to me for a week and didn't actually ship the package until a day after I contacted them about the discrepancy. When I still got no reply, I emailed the next day about how odd the package suddenly made it to USPS after I contacted them. It still took them another day to reply claiming they never got my first email. Then I got home to find that from three boxes I received two tiny charging cables and one completely empty box. 0/3 on delivering what I ordered. Don't trust them, won't be buying again.

DO NOT PURCHASE!! Ordered the speedy ball almost a month ago(they say they are the original,... but I highly suspect that utter garbage and bordering on flat out fraud given what happened) However,.. ordered, received no order number or confirmation of sale. Nothing. Yet they charged my card. When contacted they replied with wanting order info,... which they never provided. Another email from them stated 'they had no record of me making a purchase" at which point I called the bank and filed a fraud report to cancel the visa. But they didn't use the visa, they charged my debit card. (I suspect because its harder for the customer to stop a debit payment that's instant vs a Visa one that can be halted immediately) Fast forward to a couple days ago and I receive in the mail the product. First thing I noticed, 2 shipping labels, one from China to the US company then my address labeled over the top. This makes me wonder where they 'found my address' after reporting they didn't have it, and if the product was a quick replacement from a Chinese company just to avoid fraud issues with the banks. Did I receive a product,.. yes. Was it in a way that says this company is a legit entity. Hell no. I wonder how long they would have denied had the bank not been involved from the start. Deceptive marketing and highly suspect and suspicious. Go to Amazon, same company mine came from China via TEAZYS can be purchased there for far less hassle and probably cost.

I ordered the "Teazys Speedy Tail 2.0" on Teazys website. Eight days later, a "Pet Gravity Speedy Sprint Ball" arrived. The toy's packaging was totally different, so it clearly was not the product I ordered. I emailed Teazys customer service and provided pictures of what I ordered and what I received. I indicated I wanted the product I ordered, and not the incorrect product sent to me. The emailed response from Teazys customer service simply stated "You received the right product". No other explanation given or attempt to correct their error.

I purchased the cat toy that is a ball with feathers that us rechargable. The first day it worked great: my cat was running back and forth chasing it before the toy ran out of juice in about 15 minutes. Since, no matter how long I charge, it will run for maybe one or two minutes then die. Overpriced toy that doesn't work after two days.

Their business practices are deceptive and, as far as I can tell, the company is a front. For starters, when you use your credit card to purchase their products, it is charged to a company in another country, under a different name. They did not provide me with any tracking information so, after 2 weeks, I asked for a status update. My purchase went from "pending" to "shipped" in a matter of minutes, which was VERY suspicious. The order arrived way later than anticipated, and the product quailty is subpar, at best. Don't be fooled by their professionally designed videos and website, as this company is as illigitimate as they get.

Very rude, unknowledgeable customer service. They also charge for priority delivery and don't follow through with it, as well as add fake tracking progress to their site. I contacted the shipper, as the USPS said they were still waiting for the package to send, and they informed me they are still waiting to receive the package, even though Teazy website said it was already in route and went through multiple mail hubs. I do not recommend purchasing from them

They use unreliable cheap last mile carriers that lose packages. They have unreliable poor customer service that doesn't want to communicate or help sovle your problems. Their toys are poorly designed: they break, they're noisy, and they are too aggressive and scare the cats.