Teami BlendsReviews of teamiblends.com

HORRIBLE CUSTOMER SERVICE. Attempted to call into phone center to speak with someone. Got phone number from website - says " Have questions? Call us! 727-478-3898 We will help answer all of your Teami questions with a LIVE representative! Customer solutions is available over the phone M-F from 9:00 am to 5:00pm, EST. All customers who leave a voicemail should expect a call back within 1 business day." - I COPIED & PASTED THIS FROM WEBSITE. It's been two days, 4 voicemail messages left, at least 10 attempts to call in to get a live representative and the only info I get is their message stating that no support agents are currently available and I should leave a message with my phone and email. My daughter purchased the teami skinny tea and tumbler - with a coupon code she paid $45.08. Tumbler and tea were originally shipped in padded envelope and tumbler was cracked. She contacted customer service and was told they would ship out replacement piece (Received "replacement" in a box with wrong piece). She asked if they could just send her a shipping label to return the damaged item for a credit to her account. She was told that they do not send shipping labels and that she would need to pay for the return shipping for the item that arrived DAMAGED. If she had simply decided she didn't like the tumbler and wanted to return it, I could understand them not paying for return shipping. However, because it was DAMAGED, Teami should have the decency to stand behind their product and send a return label and then credit account in a timely manner. Would love to actually hear from someone to get some other answers - but I doubt that will happen. I would never recommend this company to anyone. Their tea could be great but the customer service is non-existent and that speaks volumes. UPDATE: As you can see, I received a response to this review. I ended up dealing with Nicole by email. She was incredibly helpful and was able to get situation resolved. She offered to credit account for the inconvenience as well as replace the cracked tumbler. And she even said I didn't have to return the cracked one. I am appreciative of Nicole's efforts to make me a satisfied customer. It is just unfortunate what we had to go through to get to this point.

Took nearly a month to arrive. I was charged $12.99 for delivery and then I was made to pay another $24! When I emailed customer services they took a week to respond and said, 'they 100% understand how I am feeling' then just used a sandard template response as they didn't address anything I said in my email! You'll be much better off ging for Bootea or Skinny mint!