Teak WarehouseReviews of teakwarehouse.com

Response from Teak WarehouseAug 27, 2026

Hi Yuni, We're so sorry that your delivery took longer than expected. There was an issue with one of the items on your shipment/order that was corrected mid-transit, which ulitmately caused a bit of a delay. We know how important it is to receive your order in a timely manner, so again, we are so sorry for any inconvenience this slight delay may have caused. I know I already reached out via email, but I wanted to make sure you received a reply here as well. As a courtesy for the delay, I went ahead and offered a Teak Warehouse store credit, valid for 365 days and readily available to use on any future purchase. Whenever you're ready to use this credit, feel free to reply to my email, and I would be happy to assist further. Thanks so much, Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseJun 5, 2026

Hi Jack, Thank you so much for sharing this review with us. Our Customer Service team was notified of a defect with one of the loungers on 5/26, and I personally responded to that email the next day and immediately began working on a solution for you. It looks like one of the sets of wheels on your lounger was assembled incorrectly; I sincerely apologize for any inconvenience that may have caused. I already replied on the same email thead we have been working on together, but just wanted to let you know here as well that a replacement lounger has been issued for you, and the carrier will be doing everything they can to ensure you receive it as soon as possible. Again, I am sincerely sorry for this inconvenience, and appreciate you letting us know right away that there was something wrong so we can correct it quickly. Thank you so much! Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseMar 20, 2026

Hi Isabelle, This absolutely does not sound like the level of service and product quality that we try to provide, and I am so sorry to hear that your item did not arrive up to your standards. Looking more into your order history, it looks like the table you received was not supposed to be painted, and it also looks like we had a new one shipped out promptly for you at no additional charge. We hope that the new table is one that you have been able to love and enjoy, but again, we are sorry that this happened to begin with. We value your feedback, so if there is anything more that I can do to help your experience, please do not hesitate to let me know. Casey Martin Customer Service Manager Teak Warehouse

Response from Teak WarehouseMar 20, 2026

Hi Julia, I know I reached out to you via email already, but I wanted to make sure you got a reply here as well. We're so sorry to hear that it took some extra time to get your order delivered. We know how frustrating delays can be, and we pride ourselves on our competitive delivery timeframes & transit times. That all said, it's concerning to hear that there were some scheduling/lead time conflicts here, as well as some issues with assembly as well. This is not at all an accurate representation of the standards of business we have, and I am so sorry your experience was not a positive one. I extended a store credit to you via email, to use on your next purchase with us, as a courtesy for the inconveniences you experienced. I just wanted to remind you that this credit is still valid if you would like to use it. I am also happy to assist with any further questions or concerns you have as well. Casey Martin Customer Service Manager Teak Warehouse

Response from Teak WarehouseMar 27, 2025

Hi Ashley, Thank you for this feedback, We value your business and are disappointed to hear that you feel our prices didn't align with the quality of the product. At Teak Warehouse, quality service and products, along with competetive pricing, are our top priorities, so we'd love a chance to hear more about why you feel this way. Please don't hesitate to provide more details to our Customer Service Team so we can assist further; you can reach us at [email protected]. Thank you once again for sharing your feedback, and we hope to hear from you so we can discuss further. Teak Warehouse Customer Service

Response from Teak WarehouseMay 14, 2024

Hi there, Thank you for taking the time to share your experience, your feedback is important to us. We are so sorry to hear the experience you had in our showroom was not satisfactory. This is not the standard of service that we strive to provide here at Teak Warehouse, so your feedback is valuable in helping us improve our service moving forward. As for our Order Pick-Up procedures, due to the high volume of orders our warehouse/distibution center is processing, hand-assembling, and staging daily, we do not have the space available to allow orders to sit at our dock past their scheduled pick-up date. Therefore, storage fees will accure in the event that the scheduled pick-up date is missed. However, as long as it is communicated to us, our team is always willing to work with our customers who find they will have to miss their pick-up date, as we understand that unexpected changes/delays can happen. It looks like your order was picked up promptly on the day it was scheduled for. Again, thank you for sharing this feedback with us, and we hope you can continue to enjoy your furniture for years to come and may consider us again in the future. If there is anything we can do to improve this experience for you, please do not hesitate to let us know. Thank you so much, Teak Warehouse Customer Service