Teak WarehouseReviews of teakwarehouse.com

Response from Teak WarehouseAug 26, 2026

Hi Kelsey, Thank you for letting us know about this issue. I looked into this order further, and I do see that you reached out several weeks ago to let us know a chair had fallen over during some weather, which resulted in damage. I responded to that email requesting photos of the chair, so I could take a further look and provide next steps, but I never heard back from you. I sent a follow-up email as well, and as of this reply, haven't received a response to that either. We absolutely stand behind the quality of our products, and we take each and every concern/issue relating to potential damages or defects very seriously. This means that we typically will need photos/videos/documentation on your part of the issue(s) you have, so we can investigate the concern thoroughly and make any necessary corrections to the product itself, as well as provide the best solution for you, usually in the form of replacement product(s). Without documentation of the issue though, it's difficult for us to provide a helpful solution, and in this case, we did not receive a response from you after our request for more information on the damage. I am still more than happy to help get this resolved for you though, as our goal is ensure you are happy with the items you ordered. If you would like to discuss further, feel free to reply to my last follow-up email, and I can definitely assist from there. Thank you so much, Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseAug 12, 2026

Hi Marc, Thanks so much for taking the time to notify us of this issue. I know we've already been working on this together, but I wanted to make sure you got a reply to this still. We are so sorry one of your tables arrived damaged. While damages are rare & uncommon, they can unfortunately happen, and are typically outside of our direct control. Nonetheless, we know how disappointing it can be to receive something in damaged condition. If ever receiving a damaged product, we are always more than happy to get a replacement issued out right away. I have already issued out an immediate replacement table for you, but please let me know if there is anything more that I can assist with. Thank you so much! Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseJul 8, 2026

Hi Shannon, Thank you for sharing this review with us, and I'm sorry to hear that you were not happy with your Reclaimed Trestle Table. I would like to clarify though, those “dings” and cracks you are seeing are just normal behavior for reclaimed teak. To elaborate, reclaimed teak is wood that has lived another life. Cracking, chipping, splitting, and fading of the finish are to be expected; it is that distressed & rustic character that makes every reclaimed piece unique. These characteristics commonly do not affect the durability of the piece. These behaviors may not happen to every single reclaimed item, but it happens to most & majority, as this wood is repurposed and it is the intended aesthetic. That all being said, imperfections that are considered normal behavior for reclaimed teak are not covered under warranty, and are not eligible for return, exchange, or replacement, as again, they are not damage/defects. However, as a courtesy to you, we offered a replacement A-Grade table, you would just be responsible for the shipping fees, since we incur these fees directly from the carrier. We value your feedback and business, and hope that we can come to solution that you are happy with. Feel free to reach out to me, and I would be happy to discuss more. Thanks so much, Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseJul 7, 2026

Hi Kurt, I reached out via email already, but just wanted to reply here as well. First, thanks so much for sharing this feedback with us. Though we’re happy to hear that there aren’t any issues with the items you ordered, I am concerned that you feel the delivery timeframe was misleading. Looking at your order further, I do see that some of the items you purchased were out of stock and expected to be available in mid-late April. It looks like the container that was transporting the items was delayed though, which is a circumstance that is unfortunately beyond the control of Teak Warehouse. We do everything possible to provide accurate and current lead times/ETAs up front & at the time of purchase, but weather conditions, port & customs delays, and container loading & inspection processes can sometimes result in delays, which can extend the initial ETA provided. It looks like that’s what happened here, so I sincerely apologize if that led to any inconveniences for you. I see that once the items were back in stock though, and your order was shipped, delivery took only approx. 2 weeks. I understand still if you were expecting the order sooner, and again, we are deeply sorry for any delays. If there was anything else specifically that you felt was misleading or miscommunicated though, I would be happy to assist further and offer any help or clarification that I can. Feel free to reply to my email if you would like to discuss further. We hope you’ll consider shopping with us again, and enjoy your beautiful new furniture for years to come! Thanks so much, Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseJul 7, 2026

Hi Sylvia, Thanks so much for sharing this review with us, and I am so sorry that your experience was unsatisfactory. I would like to clarify some details with this order, just so there isn’t any confusion. The purchase was made on 5/4/26, and the order consisted of our Hampton Dining Table, which is a QuickShip item. To elaborate, “QuickShip” refers specifically to the lead time for shipping (as mentioned in the name), and we also have additional disclaimers on the items themselves to clarify this even further. QuickShip items ship from our warehouse in approx. 3-5 business days from the date of purchase. Your order shipped on 5/8/26, 4 days after purchase, so right within our QuickShip lead time. Again, this lead time refers only the shipping timeframe for the goods to be released from our warehouse, not the timeframe to receive the order once it does ship. You mention that 2 weeks passed without any delivery updates, but I can see that both our Customer Service team and American West passed along tracking and lead time info to you via email shortly after the order shipped. By the time you had requested to cancel the order, it was already mid-transit, and while we were happy to honor your request for a cancellation, it was not possible to return the order without incurring return fees from the carrier. This is a standard practice, since all shipping/returns fees are quoted directly by the carrier: Teak Warehouse has no control over these fees. Still, as a courtesy to you though, we did not end up deducting any return fees, and simply covered them ourselves as a good gesture and to alleviate any further dissatisfaction. Additionally, to further clarify our cancelation policy, we allow a 24-48 hour window for cancellation after the order is placed. If cancellation is requested within 24-48 hours, a full refund is processed back to the original payment method. In this case though, the order was already in transit by the time a cancellation was requested, and the 24-48 window was well passed. Again, are deeply sorry that you feel this was not a positive shopping experience with us, and both our team and the American West team did everything we could to assist with getting any miscommunication clarified and sorted out for you. We appreciate you sharing this feedback with us though, and please do not hesitate to reach out if you would like to discuss further. Casey Martin Customer Service Manager Teak Warehouse

Response from Teak WarehouseJul 10, 2026

Hi Michele, I know we're working on this together already through email, but I just wanted to make sure you got a reply here as well. I have escalated this up to the carrier's upper management team, as well as ownership, so we can get this taken care of for you and find out what the delay is. In the meantime, I know I offered a a courtesy store credit for the miscommunication and delays. Please know that this credit can be used at any point on a future order/purchase, and is valid for 365 days from the issue date. We hope that this can help alleviate some of the frustration regarding this delivery delay. I'll be monitoring this order/situation for any changes and updates, but just wanted to make sure this review was acknowledged in the meantime. Thank you so much, Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseJun 18, 2026

Hi Shawn, I am so sorry to hear that your table was delivered damaged. Upon looking further into this situation, I can see that your order was delivered to a receiving warehouse, and that it was signed for & accepted in good condition by the warehouse staff. Once orders are signed for, Teak Warehouse is no longer responsible for any damages that are discovered after the fact. To be eligible for return, exchange, or replacement, damaged items must be rejected at the time of delivery. Even though the table was not rejected, I can see that we did offer a replacement table as a courtesy, you would just be responsible for the shipping fees. We didn't receive any acknowledgment to this offer, but I am happy to still work on this with you if you decide to change your mind. We want to make sure you are happy with your purchase Thank you so much! Casey Martin Teak Warehouse Customer Service

Response from Teak WarehouseMay 22, 2026

Hi Myrlah, I'm sorry to hear that you have not received your order yet. I looked further into this for you, and I can see that a delviery appointment has been scheduled for Tuesday, 5/26. I also consulted further with the carrier direclty, and they advised that you specifically requested a later delivery date. They had initially offered something sooner, but that date was declined. The carrier will always schedule around your needs/availability, but if there were any specific issues with scheduling this delivery that affected your experience with us, I would be happy to hear more, so I can look further into what happened and address any concerns you have. Feel free to email me any time if you would like to discuss more: [email protected] Casey Martin Customer Service Manager Teak Warehouse